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    Client Service Engagement Manager - London, United Kingdom - Primus Connect

    Primus Connect
    Primus Connect London, United Kingdom

    1 week ago

    Default job background
    Description

    A fast-growing Data Consultancy have grown to the point that they have decided to evolve their back-office manager and PMO into a Client Services Manager, to support their Senior Leadership as they continue to grow the business.

    This will be a key role in the next step of the Consultancies growth as you will be tasked with Back Office improvements, Process Reengineering and Automation, Reports, Resource Planning and standardization into their core operations.

    You will be a proactive and tenacious individual with high attention to detail and focussed on delivering successful outcomes and exceptional customer experiences.

    As the Client Services Manager within the Consulting Team, you'll play a pivotal role in managing resources and projects efficiently.

    This position offers a unique opportunity to influence the evolution of what began as an administrative role into a strategic asset for the company, focusing on process improvement, automation, and effective resource planning.


    Resource Planning:
    Manage the onboarding and offboarding process, ensuring resources have everything they need to excel


    Project Governance:
    Provide oversight for all project initiatives, chair internal delivery management meetings, and facilitate resource allocation to maximize productivity.

    Project Management:
    Oversee project setup and closure, ensuring smooth customer onboarding and compliance with contractual agreements. Act as the point of contact for project setup requests, maintaining documentation and implementing a project closure process.

    Manage the Resource Planner tool, track risks, run project audits, and ensure accurate reporting and financial management across all projects.


    Knowledge Management:
    Standardize templates and manage a repository to ensure consistency in deliverables. Provide training on tools and templates.

    Financial Management:
    Oversee invoice processing, chase payments, and manage cost reporting, ensuring efficiency and accuracy in financial operations.

    Office Management:
    Support the operational needs of the consultancy, including completing commercial forms and coordinating meeting venues.
    Proven experience in client services, project management and/or consulting within a data-driven environment.
    Prior experience of Resource Planning
    Proficient in tools such as Harvest, Power BI, and resource planning software is desirable
    Agile and adaptable, with a knack for solving complex operational challenges.

    This role will be remote first with occasional days in London, there are fantastic growth opportunities as you grow with the company as they look to double revenue.

    The role will be paid at circa £45,000 - £65,000 + a bonus up to 15% depending on experience.

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