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Implementation Coordinator - Milton Keynes, United Kingdom - DB RECRUITMENT
Description
Job description:
Implementation Coordinator
Job Title:
Implementation Coordinator
Job Family (Mercer):
Contracts Administration (Construction)
Reporting to:
Senior Implementation Manager
Employment Location:
UK
General Job Description / Key responsibilities
The Implementation Coordinator reports directly into the Senior Implementation Manager and is responsible for supporting all site installation services working in partnership with the Sales Support Team and an Ecosystem of Installation Partners.
The Implementation Coordinator supports the Installation Manager and Service Supervisor with successful implementation of projects and service activity through orchestrating associated activity, ensuring that all customer activities are planned and resourced to deliver their requirements both on cost and on time, this includes completion of assigned projects in compliance with customer expectations, company objectives, and all contractual documentation.
With a good attention to detail, they will ensure effective contract administration, in conjunction with the Implementation Manager and service partners.
Responsible for coordination of all aspects of a project and construction activities to ensure all assigned activities are completed to the clients satisfaction to ensure customer satisfaction and achievement of planned profitability.
Objectives / Key deliverables / KPISupport the business strategy with installation service delivery across all accounts
Support the Installation Manager with effective training and planning
Support with administration of the labor schedule to deliver all projects 'right first time'
Support with administration of onsite issues & snags
Administration of job briefs and job packs
Key Competences / Skills
Working with the Installation Manager and the Service Supervisor to ensure ensure allocation and job briefings are issued for all activity
Support with all implementation coordination activity to support common ways of working and business service strategy
Working with the Sales Support team and Implementation team to create a schedule for order raising and processing
Booking of transport and raising associated purchase orders
Support the Installation Manager and the Service Supervisor with all costs associated to the service delivery, monitor and highlighting any risks
Coordination of the daily implementation workflow
Coordinating with the Relationship Sales Team to provide status updates of all service activity
Providing general implementation support service activity
Attend daily meetings with Operational and Implementation teams
Prepare files for invoicing
Promote the ITAB brand by building trust and rapport with customers to ensure customer satisfaction and to develop brand loyalty
Run Daily reports to check all projects have been despatched as requested
Support the month end invoice process
Coordination of all sign off activity, supporting the Implementation team with communication to customers
Preparation of site Health and Safety and engineer job packs
Support the Implementation team with training requirements for the service partners
Attend service partner and customer meetings as required
Qualifications & Experience
Work experience:
IT literate with an excellent knowledge of Word and Excel, Outlook.
Industry experience:
Experience within a manufacturing or engineering environment (desirable).
Sales experience:
Budget/ Sales responsibility:
Formal education:
Post-secondary education
Language:
English in speech as well as written
Results:
Support with delivery of all installation requirements to a high standard – this will promote growth within the accounts and also with the services function.
Business travels:
Willingness to be flexible with working hours to respond to the needs of the business