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    2nd Line Support Engineer - Poole, United Kingdom - Leo Recruitment Limited

    Leo Recruitment Limited
    Leo Recruitment Limited Poole, United Kingdom

    1 week ago

    Default job background
    Full time Customer Service / Support
    Description

    Are you an experienced 2nd Line Support Engineer yearning for an opportunity to take your skills to the next level? Perhaps your learning capabilities and career prospects seem stagnant in your current company?

    Do you possess key qualities that distinguishes exceptional customer service in the realm of IT support, and do you thrive on solving complex technical puzzles to overcome technical challenges?

    Are you looking to join a company that actively encourages training and support by paying for certificates and accreditations?

    Whatever your situation, if you're passionate about leveraging cutting-edge technologies to enhance customer experiences, and you're ready to take on a role that offers a blend of remote and onsite work for clients across Dorset, then this would be the perfect role for you

    Salary & Benefits:

    • Competitive salary up to £32,000 per annum (negotiable)
    • Profit share scheme (through an employee ownership trust)
    • Market leading, company-funded training courses and certifications (worth thousands)
    • Career progression opportunities
    • 25 days holiday plus bank holidays
    • Private health cash plan
    • Pension scheme
    • Free on-site parking
    • Engaging social events and team-building trips
    • Flexibility and remote working options
    • Modern office environment that promotes enjoyment and productivity
    • A collaborative, team-oriented culture where everyone strives for excellence

    The Role: 2nd Line Infrastructure Support Engineer

    Leo Recruitment is hiring for an esteemed and award-winning Microsoft Gold Partner located in Dorset who uphold a strong sense of pride in their services. They have been established for around 30 years and are renowned for delivering customised infrastructure solutions and a personalised customer experience.

    You will join a company that stands out through its continuous improvement programme, offering unrivalled support for your career growth through company-funded training courses, certifications, and a clear path for promotions.

    As their Second Line Infrastructure Support Engineer, you will be an escalation point for resolving technical support enquiries for customers remotely and onsite. You will be responsible for:

    • Spearheading the resolution of IT support queries, ensuring swift and efficient ticket resolution.
    • Embarking on on-site customer visits, utilising your problem-solving skills, and resolving break-fix issues.
    • Keeping a vigilant eye on servers, networks, firewalls, storage, and telecoms to make sure everything is running smoothly, ensuring that your customers' core infrastructure is maintained appropriately for availability, performance, operability, and security.
    • Continuously refining and expanding your skills through professional training and development plans.

    To Be Successful:

    • You will need to have strong hands-on technical experience in a 2nd Line Support role (minimum).
    • You'll need to have a background working on a service desk within an MSP/IT Reseller (preferable) or customer-focused IT support environment.
    • You'll need to demonstrate deep expertise in supporting Microsoft 365, Exchange Online and Azure AD
    • You should be proficient in supporting Microsoft Server 2012 (upwards), DHCP, DNS, Group Policies, Anti-Virus, and key networking principles
    • You will need to have a valid driving license for travel.
    • Additional knowledge of technologies such as Firewalls, VMware/Hyper-V, Backups and N-Able would be highly advantageous

    Location: Poole, Dorset – predominantly office-based with some flexible and hybrid working available. Some travel will be required across Dorset from time to time.

    Working Hours: Core hours are 7:30am to 5:30pm with shifts to cover these times (your working pattern will be determined during the interview process depending on your circumstances/requirements)

    This Role Would Be Suitable For: A 2nd Line Support Engineer, IT Support Engineer, Technical Support Engineer, Service Desk Engineer, 3rd Line Support Engineer, or Infrastructure Engineer seeking to advance a meaningful career within a reputable MSP.

    Diversity & Inclusion: Leo Recruitment and all our clients are committed to creating an inclusive and innovative future. Our recruitment process reflects our ethical values, celebrating the unique backgrounds, perspectives, and experiences of every individual. You can always expect fairness and equality when you apply through us.

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