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    Helpdesk Engineer - London, United Kingdom - Legal & General Group

    Legal & General Group
    Legal & General Group London, United Kingdom

    3 weeks ago

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    Description

    Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes.

    It's up to us in L&G Group functions – which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Comms to provide the essential support services that all areas of the business need, here in the UK and overseas.

    Simply put, we enable everyone at Legal & General to do what they do best. That means we're helping to improve our customers' lives, and contributing to the success of the business every day.

    We have a brand new, exciting role within Group HR to join a highly visible, global deployment programme As part of the wider HR Transformation programme, the role holder will be responsible for gathering requirements to support the systems in use across HR including Oracle HCM, SmartRecruiters and Zellis (ResourceLink).ConfiguringSmartRecruiters ATS, Careers site and CRM and work alongside Zellis (ResourceLink) to align with L&G HR policies and processes.

    Support based on capacity Oracle HCM Cloud Modules (Global HR, Compensation, Absence Management, Learning and Performance & HR Helpdesk),

    Providingongoing support and maintenance of ResourceLink (Zellis), SmartRecruiters and where required support based on capacity Oracle HCM cloud applications, including troubleshooting and resolving issues via case management.

    Strong knowledge of payroll processes and systems to align to the BAU calendar, changes to benefits, pay reviews and to identify issues/processes/errors from relevant integrations where necessary
    Managingthe quarterly releases for SmartRecruiters and Oracle HCM and updates required to Zellis where applicable.

    Collaboratingwith HR and business stakeholder to gather, analyse and document HR system requirements and translate them into Zellis/SmartRecruiters and Oracle where required.

    Collaboratingacross internal L&G teams with internal IT, Data and Integrations team to ensure the design, functionality, and processes are aligned with change impact analysis to any downstream functionality
    Providinguser training and knowledge transfer to support HR staff and end users to ensure effective utilization of the system
    Developing and maintaining comprehensive documentation including user guides, standard operating procedure documentation and Configuration workbooks.
    Continuously identifying opportunities for process optimization and automation to enhance HR operations
    Proven Experience in Implementing and maintaining SmartRecruiters and Zellis (ResourceLink) some Oracle HCM knowledge preferred.
    ~ Strong Understanding of HR Processes & Best Practices
    ~ Proficiency in SmartRecruiters and payroll systems and Tools
    ~ Previous experience with HR transformations including Recruitment.
    ~ Strong understanding of payroll processes
    ~ Ability to analyse complex HR requirements and design effective solutions within SmartRecruiters and Oracle HCM.
    ~ Ensure data integrity and security within SmartRecruiters, Oracle HCM and Zellis
    ~ Ability to multi-task and prioritize across concurrent projects
    ~ The ability to adopt and adhere to HR policies and procedures
    ~ Strong HR Business Process Experience
    ~ A strong background within HR including talent acquisition to understand the business need
    ~ Hands on experience in cloud implementation, configuration, and customization
    ~Proven Experience in Global HR & Compensation or Learning & performance management and one or more of the following modules: Global HR, Absence Management, HR Help Desk
    ~ Experience of being part of a HCM transformation and awareness of quarterly releases with both Oracle and SmartRecruiters

    Additional Information Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running.

    Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
    We're one of the world's largest asset managers, homebuilders, pension providers and insurers.
    Empowered through initiatives which support people to develop their careers and excel.

    We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.

    Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.

    At Legal & General, your story will be anything but familiar.

    We're looking for a Head of Architecture Practice to join Legal & General in either London, Hove or Cardiff.

    We're looking for a Head of Architecture Practice to join Legal & General in either London, Hove or Cardiff.
    We're looking for a Head of Architecture Practice to join Legal & General in either London, Hove or Cardiff.
    Together, we're harnessing innovation and expertise to safeguard against the ever-evolving challenges of the digital age
    At Legal & General, we're committed to exceptional customer experiences, setting high standards in financial services.
    Imagine yourself stepping into a vibrant financial services landscape, where each day brings new opportunities for growth. By 2025 we're targeting a 50/50 gender balance in our workforce, with 40% of senior management roles being women. Wardha is a shining example of the many inspiring women driving progress at Legal & General.

    If you're familiar with Legal & General Investment Management, you know that our mission is to create a better future through responsible investing.

    Legal & General's Jas Chahal shares what this means to her.
    "Since I've been at Legal & General, it's been really reassuring to know I have the support of my colleagues."
    Find out what drew Ellie to Legal & General and what she's hoping to achieve in her career with us
    Former apprentice Elinor champions the value of apprenticeships for anyone wanting to gain experience, upskill or change career to achieve their aspirations
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