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    Deputy Service Manager - Cardiff, United Kingdom - UK Civil Service

    UK Civil Service
    UK Civil Service Cardiff, United Kingdom

    1 hour ago

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    Description

    Job summary

    We are looking for a new Deputy Service Manager to join the Filing Service team at Companies House.

    Traditionally Companies House has been structured and organised around specific functions, but we are in the middle of a major programme of transformation which is seeing us shift to a Service Delivery Operating Model. We are organised around three key services which broadly align with our three main user groups:

  • Filing Service - (Create, Maintain, Close a Company and Accounts Filing)
  • Get Company Information Service
  • Compliance and Enforcement Service

    • And a fourth service for common services which include standard elements used across all services, such as identity, access management, payment, contact centre and digital communication methods.

    In order to support this transformation, each service needs the support of Service Owners, Service Managers and Deputy Service Managers. Our new Deputy Service Manager will report to one of the Filing Service Managers but will also support the other Filing Service Managers and Service Owner. They will support them to implement the vision of the service and help deliver outcomes across the service streams.�

    As a Deputy Service Manager you will oversee the running of the service implementation team, supporting the team to facilitate the effective implementation of new services and updates to existing services. You will learn from internal and external user insight and provide feedback to continuously improve the services and play a vital role in the delivery of the right capabilities to ensure our services are set up to succeed.

    If you are passionate about user needs and delivering quality services to customers, then we�d love to hear from you.

    At Companies House we�re committed to creating a great place to work for all our colleagues. We encourage our brilliant people to bring their whole selves to work, perform to the very best of their ability and flourish; supporting us to fulfil our vision to becoming the most innovative, open, and trusted registry in the world.�

    To find out more about what a great place Companies House is to work visit�

    Job description

    Our new Deputy Service Manager will join a team of already established Filing Service Managers who are looking after the create, maintain and close a company filing services; and report into one of the Service Managers.

    The team sits in the wider Transformation Delivery Directorate.

    Responsibilities:

  • Understand the key deliverables of the services and help ensure the delivery of the service streams.
  • Support the service managers to help Heads of Professions to identify and shape the right capability (teams, roles, skills) within the service delivery team to maintain organisational performance.
  • Support service managers in managing Service Level Agreements which deliver to the Service Owner�s requirements.
  • Support effective stakeholder engagement with internal and external users, maintaining good relationships with key stakeholders to continually improve the service offering.
  • Support the service managers on a range of projects which are commissioned through the portfolio. This will also mean acting as a deputy Senior Responsible Owner (SRO) of projects to cover short term absences.
  • Identify and manage any delivery issues and escalate where appropriate.
  • Understand customer insight and user research relating to the services and help to translate these into service improvements.
  • Help to define the benefits and outcomes for service improvements and track delivery.
  • Highlight any deviation from budget to ensure the filing services are operating within agreed parameters.
  • Represent the views of stakeholders within change governance processes.
  • Act as a countersigning manager for the service implementation team and as reporting manager for the service implementation team manager.

    • Person specification

    We are looking for the following experience, which will be assessed at sift and interview. Please refer to this section when writing your personal statement.

    We are looking for someone with:

  • Experience of meeting the needs of users across a variety of channels.
  • Experience of working with stakeholders in supporting the delivery of business cases.�
  • Experience of supporting the management of Strategic goals into deliverables and outcomes.
  • Experience of managing teams.
  • Experience of delivering process improvements, cost reduction and driving value for money.
  • Previous experience of working in an agile environment, using continuous improvement to deliver high-quality services is desirable.

    • Behaviours

    We'll assess you against these behaviours during the selection process:

  • Managing a Quality Service
  • Making Effective Decisions
  • Delivering at Pace
  • Communicating and Influencing

    • Benefits

    Alongside your salary of �40,676, Companies House contributes �10,982 towards you being a member of the Civil Service Defined Benefit Pension scheme.

    Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future.

    Join us at and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.�

    We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we�re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.�

    Head to� to find out more about the fantastic benefits package we have at Companies House.��

    We celebrate diversity...�

    As an equal opportunity employer, we celebrate diversity, being committed to ensuring we�re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.�

    We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing �

    Where will you be working?�

    You will be aligned to our Cardiff Office, where we are currently using a hybrid approach to the way we work. Our approach to hybrid working provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on business need, your role and your day-to-day work activities and will be discussed at offer stage.

    We're�currently exploring options for new office space in the Cardiff and surrounding areas as we're due to be moving from our current building - join us on this journey where we can support you in your career and professional growth. Details are still being confirmed about our new building and we're keeping all our colleagues updated.�

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