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    Service Desk Engineer - London, United Kingdom - Morgan Philips Group

    Morgan Philips Group
    Morgan Philips Group London, United Kingdom

    1 week ago

    Default job background
    Description

    Service desk engineer (1st/ 2nd line)

    I am recruiting on behalf of my professional services client who is looking for an service desk engineer (1st/ 2nd line) this will suit someone who has good technical skills coupled with good communication skills, the ability to deal with a face pace environment and good interaction skills with all levels of the business.

    Experience

    • Using a ticketing system and following ITIL to manage and close tickets in a timely manner.
    • Windows environment experience such as Windows 10 and Mac OSX (JAMF) experience is also preferred
    • Office 365 Administration (Active Directory Management, Exchange Management, Microsoft Teams Management, SharePoint Management, Intune, MDM etc.)
    • Video & Audio Conferencing administration and support
    • Responsible for onboarding/off boarding (joiners, leavers and movers) within the business through the use of Active Directory
    • Troubleshooting networking issues such as TCP / IP, LAN / WAN etc
    • Help with setup and configuration of new equipment.
    • Creating, updating, maintaining documentation related to the service desk and support functions.
    • Any experience within legal, financial services or a similar fast paced environment would be useful
    • Open to some travel and supporting some European offices may be required (travel paid for by the company)

    Key Skills needed:


    • Experience with Active Directory


    • Windows 10 and Mac OSX experience (JAMF)


    • Experience with Office 365


    • Strong communication skills (written and verbal)


    • Good organisation skills


    • The ability to learn in-house systems and explain them to other people


    • Someone who is keen to grow, learn and progress their career in IT


    • Any experience in providing support to VIPs, C level members would be useful.

    This is a permanent role paying up to £32,000 - £40,000 plus benefits. Office location is close to Liverpool street station (London). This role requires candidates to be onsite and in the office 5 days a week.

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