- Provide front line technical support to Saab Seaeye's global customer base by e-mail, phone, remote connections, as well as in person offshore as and when required, with a focus on electrical manipulators and robotics
- Develop a thorough understanding of our bespoke hardware and software robotics architecture to enable high quality customer support
- Carry out hands on fault finding and repairs of electro-mechanical systems
- Provide technical support to internal stakeholders such as the aftersales team
- Share the emergency 24hour support line with other team members *
- Input into the product development roadmaps for better serviceability and maintainability
- Input into the development of product support systems and tools
- Work with the training team to feedback support issues to update training material, manuals and knowledge base
- Assist with training of customers and staff to ensure a high level of knowledge is gained with regards to all Saab Seaeye products
- Liaise with sales departments on key issues affecting customer relationships
- Personally manage critical issues that arise which will have significant impact on customer relations
- Travel internationally to customer premises & offshore locations potentially at short notice to provide technical support**
- To use personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles in day to day activities and procedures within the specified role.
- To maintain personal ability in, and appropriate use of, all relevant IT (Information and Technology) and other systems required to adequately perform the role.
- To act ethically, with integrity and in the best interest of the business at all times
- To maintain a professional and supportive relationship with team members and other departments in order to deliver business objectives or deadlines.
- To carry out any other duties as detailed by a member of the management team or authorized representative.
- To keep good time management to minimise any wasted time and maximise productivity and effectiveness.
- To ensure that the working area is a clean and safe environment in compliance with the 6S best practice and health and safety policies.
- To ensure any equipment used is safe, within electrical test date and all guards and interlocks are working and in place.
- To act safely and responsibly in line with company processes and Health and Safety procedures to ensure your safety and the safety of others.
- To report any potential Health and safety hazards or violations to your supervisor/ line manager or directly to the QHSE manager.
- To ensure any PPE or work wear required or provided for the job is worn and checked regularly for wear, and then reported when replacements required.
- Experience of working with customers and customer support
- A sound engineering background in electrical and electronics as well as software and computer systems
- Electrical and mechanical practical skills
- Digital electronics knowledge
- knowledge of networking principles desirable (Ethernet and fibre optics)
- Will be required to travel when necessary potentially at short notice including to remote offshore locations (offshore training will be provided if not already certified)
-
Support Engineer
1 week ago
Deerfoot IT Resources Ltd Fareham, United KingdomDeerfoot IT Recruitment is helping a market-leading developer and supplier of mission-critical solutions to the public sector find a full-time Support Engineer for their team in Fareham. This IT role comes with a salary of £25,000-30,000 and a additionalshift allowance and onsite ...
-
IT Support Engineer
5 days ago
STR Group Limited Fareham, United Kingdom**IT Support Engineer - Fareham (On-site) - £22,000 to £32,000** · We have an exciting opportunity for an individual in IT Support looking for their next step · We are searching for an IT Support Engineer to join our expanding team of Engineers to support various different compan ...
-
Infrastructure Support Engineer
4 days ago
Global Technology Solutions Ltd Portsmouth, United Kingdom Full timeLocation: 1 day a month onsite (Portsmouth), will alter to Fareham at some point this year), rest of time work at home. Due to SLA's candidates will need to be a max 30-35 mile radius from Portsmouth/Fareham area. · Hours: flexible hrs range Monday to Friday · Salary: £48,500 p. ...
-
Test Equipment Support Engineer
1 week ago
Atlas Recruitment Group Portsmouth, United Kingdom**Test Equipment Support Engineer** · **Location**: Portsmouth (on site) · **Salary**: Up to £44,200 dependent on skills and experience · **Test Equipment Support Engineer**: · Atlas Recruitment Group are recruiting for a Test Equipment Support Engineer on behalf of our prestigio ...
-
IT Support Engineer
17 hours ago
Edison Hill Search Southampton, United Kingdom**IT Support Engineer · Southampton, Hampshire · **Salary**: £35,000** · Our client is a small, well-established, growing IT MSP based on the outskirts of Southampton, Hants area. · They have an exciting opportunity for a motivated IT Support Engineer with 4 plus years of experie ...
-
IT Support Engineer
5 days ago
Circle Recruitment Southampton, United KingdomIT Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong experience ...
-
IT Support Engineer
1 week ago
Deerfoot IT Resources Ltd Southampton, United KingdomDo you have IT support experience, and are you seeking a new job in Southampton? Our client is looking for a full-time IT Support Engineer, and the role comes with a salary of up to £28k and an attractive benefits package. · As a flexible IT Support Engineer, you will support fro ...
-
IT Support Engineer
1 day ago
Devonshire Hayes Recruitment Specialists Limited Lavant, United KingdomOur West Sussex based client is looking for an IT Support Analyst. You will be tasked with working through outstanding tickets, have excellent communications skills will be needed for a very client facing role. · Key Skills · - Office 365 · - Windows 10 · - Active Directory · - A ...
-
IT Support Engineer
1 day ago
Job Heron Ringwood, United Kingdom Full timeAn experienced IT Support Engineer is needed to join a team supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis. · You'll already be a good communicator, clear thinker and friendly. Broad experience is valued, especially around m ...
-
IT Support Engineer
4 days ago
Conister Bank Basingstoke, United Kingdom**IT Support Engineer** · **6 mth FTC** · **Basingstoke/Hybrid** · We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing · To enable that growth we are looking for a skilled IT Helpdesk Engin ...
-
IT Desktop Support Engineer
1 week ago
Circle Recruitment Southampton, United KingdomIT Desktop Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong ex ...
-
Citrix IT Support Engineer
6 days ago
ITECCO Southampton, United Kingdom**?Citrix IT Support Engineer, Southampton, up to £35,000 DOE?** · **Role: Citrix IT Support Engineer** · **Location: Southampton** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ??** · My favourite client, one of the Top 100 names in the legal sector, is welcoming a ...
-
Project Support Engineer
5 days ago
Shorterm Group Eastleigh, United KingdomJob title: Project Support Engineer · Job location: Eastleigh · Hourly rate: £27.06 PAYE / £34.70 Umbrella · Shifts: Flexible 24/7 - Days / Nights & Weekends. · Hours per week: 50 hours a week · Duration: On-going contract · Start date: ASAP · Disciplines considered: Rolling Stoc ...
-
Akkodis Portsmouth, United Kingdom**Job Role: 2ndLineDesktopSupport Engineer** · **Job Type: 12 months Contract** · **Rate: 205 GBP Per Day Inside IR35** · **Location: Portsmouth, UK, Corsham, UK** · Primary Job Responsibilities · - Provide technical support of the Microsoft Windows desktop environment and softwa ...
-
3rd Line Support Engineer
1 week ago
ITECCO Havant, United Kingdom3rd Line Support Engineer · - £53k (DOE) · - Hampshire · - Hybrid Flexible role. · My client is a real employee investor. They provide all materials to gain multiple certifications including Microsoft, Cisco, and SonicWall to name a few. Alongside this the work · - home life bala ...
-
Desktop Support Engineer
3 days ago
Exponential-e Southampton, United Kingdom**Overall purpose of the job**: · - Provide technical escalation for all Service Tickets assigned to the on-site Desktop Support team from the Service Desk · - Provide 2nd Line on site as well as remote desktop support to Exponential-e customers · - Work in a rotation to provide ...
-
Product Support Engineer
5 days ago
Eligo Recruitment Basingstoke, United Kingdom**PRODUCT SUPPORT ENGNEER** · **TELEPHONE SUPPORT ENGINEER** · **1ST LINE TECHNICAL SUPPORT** · **Telephone Support** · **OFFICE BASED - MON TO FRI** · **MANUFACTURING** · **Overview**: · I am recruiting a **Product Support Engineer** for a long-standing client of mine based in H ...
-
Delivery Support Engineer
5 days ago
Personnel Selection Andover, United KingdomPersonnel Selection are working with this well-respected and bouyant business, who are currently recruiting for a Delivery Support Engineer. This role will involve working from the Andover offices, but also attending client sites usually within a 2hrs drive. · This is a support r ...
-
IT Field Support Engineer
5 days ago
Cerco IT LTD Salisbury, United KingdomOur customer is searching for a hard-working individual with a can do attitude, responsible for the completion of hardware breakfix service calls and deployments for a wide variety of customers to manufacturer recommended standards using a multiplatformof products. You'll be part ...
-
Senior 3rd Line IT Support Engineer
5 days ago
Lean Engineering Recruitment Ltd Havant, United Kingdom**Position: 3rd Line IT Support Engineer** · **Location: Havant** · **Salary: £45,000 - £55,000 + Paid for Certifications** · **INTERVIEWING NOW - DO NOT MISS OUT** · My client are looking for a 3rd Line Engineer to join their busy IT helpdesk. · You should have good customer ser ...
Product Support Engineer - Fareham, United Kingdom - Saab AB
Description
Introduction
Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 500 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training.
As part of the global entity Saab AB, Saab UK combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Globally, Saab employs over 22,000 people, with operations on every continent. Our partnerships with UK customers and industry mean we are able to deliver innovative solutions to complex challenges, anticipating the threats of tomorrow. We invest 23% of our annual revenue into research and development, collaborating with a range of partners including industry and academia.
Saab is a company that offers our employees plenty of opportunities for growth and advancement. We embrace diversity and are committed to providing a workplace where individuals can thrive professionally, paving the way for future progression. We also recognise the need for a healthy work-life balance to ensure our staff have the chance to live a fulfilling life beyond the workplace.
Position overview:
An exciting opportunity to join Saab Seaeye's product support team, supporting a wide range of leading electric underwater robotic products including Saab Seaeye's new electric work class vehicle (eWROV) and new electric manipulator. The role is to complement the existing support team with a focus towards electrical, electronic and robotic systems.
Key accountabilities and responsibilities:
General accountabilities and responsibilities:
Health & Safetyresponsibilities:
Skills / Knowledge required
To give an idea of the commitment, the 24hour emergency support line is for emergency use outside of normal business hours. Typically the line receives an average of 3-4 calls per week and monitoring of the phone is shared between a team of 4.
** Offsite support visits vary, but typically 6 trips per annum are estimated