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    Technical Support Engineer - Oxford, Oxfordshire, United Kingdom - Get Support IT Services Limited

    Get Support IT Services Limited
    Get Support IT Services Limited Oxford, Oxfordshire, United Kingdom

    3 weeks ago

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    Description

    Get Support IT Services is the perfect partner for the UK's small and medium-sized businesses, providing every aspect of computer hardware and software support and a great deal more.

    They now require a customer-focused IT Support Technician to join their team. The majority of work will be office based.
    Work will be based at the office in Summertown, Oxford with some site calls to customers in Oxford and around the UK
    Monday – Friday 9am -6pm
    MAIN DUTIES OF THE IT SUPPORT TECHNICIAN
    IT Support (remote and on-site)
    Solution implementation
    Set up of user accounts
    Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.

    INSTALLATION
    Implementation of hardware and services through onsite or remote work
    On-going documentation and updating of records regarding supported networks.

    You will have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side supporposition.

    Good understanding of Windows Server including:

    Server roles and features:
    Group Policy, DHCP, DNS, File Sharing, Remote Desktop roles
    Microsoft Exchange
    Good understanding of Microsoft Windows Desktop OS
    Good understanding and ability to troubleshoot TCP / IP Networking
    Experience of IT support and IT problem solving
    Qualifications – Microsoft and / or Cisco
    Experience installing Windows Server products in customer environments
    Advantageous to your success in providing 2 nd & 3rd Line IT Support :
    Office 365
    SharePoint
    IT Hardware
    Experience with Microsoft Windows Small Business Server product series
    Advanced experience with MS Windows XP / Vista / 7
    Basic Understanding of TCP/IP networking
    Microsoft Office 2003 / 2007 / 2010 / 2013 installation and operating
    Understanding of Microsoft Exchange server 2003 / 2007 / 2010 / 2013
    Full UK driving licence

    Microsoft Mesh brings shared 3D worlds and immersive mixed reality experiences to the world of business - but does your organisation need it? With Microsoft Copilot Studio, you can create your own AI-powered chatbot to assist customers, share internal knowledge, and more.

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