Jobs
>
London

    Guest Relations And Club Lounge Manager - United Kingdom - Marriott International, Inc.

    Marriott International, Inc.
    Marriott International, Inc. United Kingdom

    1 week ago

    Default job background
    Description
    Job Number
    Job Category Rooms & Guest Services Operations
    Location The Ritz-Carlton Budapest, Erzsebet Ter 9-10, Budapest, Hungary, Hungary VIEW ON MAP
    Schedule Full-Time
    Located Remotely? N
    Relocation? N
    Position Type Management
    Guest Relations and Club Lounge Manager
    Job Summary

    The completion of all tasks has to be verified under consideration of all The Ritz- Carlton Standards, and the Philosophy of The Ritz- Carlton: "We are Ladies and Gentlemen serving Ladies and Gentlemen." The Guest Relations and Club Lounge Manager at The Ritz-Carlton Budapest, is responsible for managing guest services, ensuring quality, and meeting guest's expressed and unexpressed wishes.

    The Manager ensures a positive guest experience to create The Ritz-Carlton guests for life.
    Key Objectives

    The Manager plays a crucial role in ensuring guest satisfaction by providing personalized service and fostering trust among associates.

    The main tasks involve overseeing daily operations, and providing training and coaching to foster continuous improvement and growth. Develops specific goals and plans to prioritize, organize, and accomplish the anticipation of our guests' needs and wishes.
    Maintains strong working relationships, and enforces guest experience and safety policies.
    Oversees the Guest Relations and Club Lounge departments, ensuring professional appearance and cost control.

    The Manager empowers employees to provide personalized customer service, observing service behaviors, and interacting with customers to gather information regarding their overall satisfaction.

    Education and Experience

    ~ High school diploma or GED; at least 2 -3 year experience in the guest services, front desk, or related professional area.


    OR
    ~2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major


    At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.

    Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

    Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

    Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day.

    The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next.

    It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality.

    As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.

    And our promise to you is that we offer the chance to be proud of the work you do and who you work with.


    In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

    Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

    #J-18808-Ljbffr
  • Corinthia Hotel London

    Bar & Lounge Manager

    3 days ago

    Corinthia Hotel London London, United Kingdom

    Our heart, head and hands play a part in everything we do. By caring about the art of hospitality and perfecting every detail, we work together to uplift the lives of others. There is nothing quite like the satisfaction of providing an unrivalled service that is greatly admired. ...

  • The Kensington

    Lounge Manager

    5 days ago

    The Kensington South Kensington, United Kingdom

    The Kensington, London · The Kensington is set in one of London's most desirable locations, surrounded by museums and walking distance from the shops of South Kensington and Knightsbridge. A luxury hotel with an ambience reminiscent of a private members club, 150 individually des ...

  • The Stratford

    Assistant Lounge Manager

    4 days ago

    The Stratford London, United Kingdom

    Assistant Manager - Lounge Bar · Manhattan Loft Gardens (MLG), known as London Sexiest Skyscraper, is Europes most ambitious 42-storey skyscraper featuring 248 Loft apartments, a 145-bedroom hotel, three exclusive sky gardens, a breath-taking lobby bar and restaurant, a 7th level ...

  • Marriott International, Inc.

    Lobby Lounge Manager

    1 week ago

    Marriott International, Inc. United Kingdom

    Job Number · Job Category Food and Beverage & Culinary · Location The Portman Ritz-Carlton Shanghai, Shanghai Center, Shanghai, China, China VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Management · JOB SUMMARY · Responsible ...

  • CONDUIT CLUB LIMITED

    Bar and Lounge Manager

    4 days ago

    CONDUIT CLUB LIMITED London, United Kingdom

    TheBar& LoungeManagerwillbe responsible fortherunning, organization,training,and leadership ofa food & beverage floorwithin The ConduitClub, Covent Garden. · You will lead the team to ensure delivery onsales, costs, guest service and satisfaction. · The role supportsthe Head of B ...

  • Royal Free London NHS Foundation Trust

    Band 3 Discharge Lounge Administrator

    1 week ago

    Royal Free London NHS Foundation Trust London, United Kingdom

    Following and extensive refurbishment program of the discharge lounge at the Royal Free Hospital, we are recruiting for a Discharge Lounge Administrator who will play a vital role in the newly upgraded lounge, ensuring the smooth and efficient transition of patients from hospital ...

  • The Arts Club Ltd

    Assistant Manager

    3 days ago

    The Arts Club Ltd London, United Kingdom

    Members Lounge Assistant Manager · Founded for its history within the Arts and reputation for delivering exquisite hospitality, this exclusive Private Members Club is now seeking an exceptional Members Lounge Assistant Manager to work within our Food and Beverage Service Team. · ...

  • Sheraton Grand London Park Lane

    Bar Manager

    5 days ago

    Sheraton Grand London Park Lane London, United Kingdom Full time

    Your new career at Sheraton Grand London Park Lane · Located in the heart of Mayfair, the Sheraton Grand London Park Lane hotel offers a prime destination in Central London. · Since our opening during the glamour of the 1920s, the Sheraton Grand London Park Lane remains a true e ...

  • Serco Plc

    Guest Experience Lounge

    1 week ago

    Serco Plc London, United Kingdom

    Guest Experience Station Lounge & Support Host · Caledonian Sleeper - London Euston · Permanent, Part Time, 20 hours per week · £14,560 plus benefits · The Caledonian Sleeper team are looking for a Guest Experience Station Lounge & Support Host to join their team in London Euston ...

  • Marriott International, Inc

    Club Lounge Associate Grosvenor Square

    3 days ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Food and Beverage & Culinary · **Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...

  • Sodexo

    Lounge Host

    1 week ago

    Sodexo London, United Kingdom

    Job Introduction · **About the Role** · **Lounge Host **_at_** **Singapore Airlines Lounge, Terminal 2 B Airside** · **We're experience makers.** · ***And relationship builders**.** · And **we're hiring.** · Most people only dream of being at the most exclusive places or out-of-t ...

  • Marriott International, Inc

    M Club Food

    1 week ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Food and Beverage & Culinary · **Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** N ...

  • Marriott International, Inc

    Guest Relations Executive Grosvenor Square

    4 days ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** London Marriott Hotel Grosvenor Square, Grosvenor Square, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non- ...

  • HSH Group

    Cigar Master

    5 days ago

    HSH Group London, United Kingdom

    The Peninsula London is excited to announce that we are seeking a Cigar Master to work within our Cigar Tasting Room, reporting to the Tasting Room Manager. This is an instrumental position accountable for the efficient operations of The Tasting Room. · Our Cigar Tasting Lounge p ...

  • Sodexo

    Receptionist - Part Time

    1 week ago

    Sodexo London, United Kingdom Part time

    Job Introduction · **About the Role** · **Receptionist **at **Singapore Airlines Lounge - Heathrow** · **We're experience makers.** · ***And relationship builders**.** · And **we're hiring.** · We currently have an opportunity for a **Lounge Receptionist** to join our team. This ...

  • The Standard London

    Delivery Assistant

    5 days ago

    The Standard London London, United Kingdom Full time

    The Standard, London opened in July 2019 and has boldly propelled The Standard brand onto the international stage. Situated on Euston Road across from the gothic grandeur of St Pancras Station, the hotel is set to become a new cultural crossroad for London and a gateway to Europe ...

  • Marriott International, Inc

    Leisure Club Supervisor

    1 week ago

    Marriott International, Inc London, United Kingdom

    **Job Number** · **Job Category** Spa · **Location** London Marriott Hotel Regents Park, 128 King Henry's Road, London, London, United Kingdom VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Management · *** · Inspect wo ...

  • KT&T Limited

    Club Lounge Assistant

    1 week ago

    KT&T Limited London, United Kingdom

    KT&T Limited is looking for a Club Lounge Assistant to join the team of one of our client. It's a five star hotel located in central London. We are looking for someone that is reliable, motivated, hardworking, and has a positive attitude. · **Duties and Responsibilities**: · - Gr ...

  • Serco Plc

    Guest Experience Lounge

    3 days ago

    Serco Plc London, United Kingdom

    Guest Experience Lounge and Support Host · Caledonian Sleeper · - London Euston · Permanent, Part Time · - 20 Hours per week · - Shifts from Sunday · - Saturday · Part time salary £14,560 per annum (20 hour per week contract) · If you enjoy meeting new faces every day and have a ...

  • Citi

    Universal Banker

    1 week ago

    Citi London, United Kingdom

    **The role**: · We are looking to hire a Universal Banker for a 12-month Fixed Term Contract. This is an entry level position responsible for providing a 'remarkable' client experience to Citibank UK and Global Banking clients. This role assists with onboarding and sourcing new c ...