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    Management Support Team Administrator - Norwich, United Kingdom - Norfolk & Suffolk Foundation NHS Trust

    Norfolk & Suffolk Foundation NHS Trust
    Norfolk & Suffolk Foundation NHS Trust Norwich, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    IOPS (Intensive Older People's Service) provide additional, intensive support for a short period of time, to help service users in mental health crisis remain in their own home with as much autonomy and independence as possible. IOPS offerintensive supportto service users with dementia of any age and service users over 75 years with functional mental health and physical health complexities.

    Are you an administrator looking for a new and exciting opportunity?

    Do you have excellent communications skills and a keen eye for detail?

    Can you effectively manage multiple tasks and priorities?

    IOPS are looking to recruit a conscientious, calm and confident individual to join our current Administration Team. This role will be supporting the Clinical Team Manager with management support as well as covering clinical admin when needed.

    This role is offered on a permanent contract. The hours of work are hours per week. Days to be agreed with successful candidate but must include a Monday.

    Main duties of the job

    You must possess excellent time management skills, a positive approach and be able to remain calm under pressure. The successful candidate will need to have the ability to confidently and sensitively deal with telephone calls from individuals who may sometimes be distressed or upset.

    Previous administration experience is essential. Full training will be given.

    You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems. You will be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining confidentiality are also essential.

    We can offer a welcoming, friendly and supportive environment that puts the needs and care of our service users first and provides a responsive administration service to the wider team.

    About us

    At Norfolk and Suffolk NHS Foundation Trust we provide mental health, secure and learning disability services across Norfolk and Suffolk. We believe in recovery and wellbeing, and we promote physical health, strong relationships and a balance between treatment and continuing an active life.

    Benefits

    Benefits included with this role are:

  • NHS pension
  • a comprehensive in house & external training programmes
  • career progression
  • starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
  • staff physio service
  • NHS discounts and many more.

    • Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

    Job description

    Job responsibilities

    Please see attached job description and person specification. For more information please contact us.

    Person Specification

    Qualifications

    Essential

  • NVQ Level 3 Business Administration or equivalent

    • Desirable

  • Knowledge of Trust electronic record system

    • Experience

    Essential

  • Understanding and experience of a full range of secretarial procedures and systems gained through practice at an intermediate level

    • Knowledge

    Essential

  • Working knowledge of Microsoft packages or equivalent.

    • Desirable

  • Knowledge of NHS policy / procedures

    • Other

    Essential

  • Able to work flexibly across a range of different sites/offices
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