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    Housing Administrator - United Kingdom - Housing Diversity Network

    Housing Diversity Network
    Housing Diversity Network United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Neighbourhood Housing Assistant
    Hours : 35 hours per week, Monday-Friday


    Contract:
    Permanent


    Location:
    Ashford (three days per week)/Agile working

    We're excited to be recruiting for a Neighbourhood Housing Assistant (NHA) to join our Neighbourhoods team We're avid supporters of agile working, and you'll be provided with all IT equipment in order to work flexibly between your home and three days per week from our Stanhope office in Ashford.

    Moat are one of the top 30 housing associations in England, with homes spread across London, Kent, Essex and Sussex.

    Our financial strength puts us in a good position to rise to challenges and plan for the future.

    This involves delivering a great customer experience, having pride in our homes & places, and bringing growth to our new homes & communities.

    We also deliver for and with our customers through our new Customer Engagement strategy, which will help us to deliver the requirements of the Social Housing White Paper.

    We're not your 'standard' housing association.

    Since then, we have assisted thousands of people to become shared owners, many of whom now own their homes outright but they still have a relationship with Moat as leaseholders and as part of the community on our developments.

    As a not-for-profit organisation we are funded by a mixture of private finance and government grant.

    We reinvest any surplus we make to maintain and improve our existing homes and communities, while also building new homes to address the ongoing housing shortage.

    We are proud of the great homes and communities we've helped to build, and our ongoing commitment to improving the lives of our customers.

    We hold a strong belief in collaborative working and work in partnership with various local authorities, to enable us to leverage our collective strengths and expertise to deliver meaningful outcomes for our customers and wider communities.

    We are also proud to announce that we have been awarded an accreditation for 'The Sunday Times Best Places to Work' 2023 , based on our employee feedback.

    Acting as first point of contact for callers and visitors to the Moat office, including reception desk duties.

    • Using the Customer Relationship Management (CRM) system to record all contact with customers to provide a quality audit trail on cases.
    • Raising and receipting purchase orders for contractors and taking ownership of the administration of these.
    • Maintaining and organising estate and block keys on behalf of the team.
    • Providing support to the Neighbourhood Response Officers and Estate Services Manager.
    • Answering basic service charge queries
    • Good standard of use of MS Office suite, particularly MS Word and Excel and Teams
    • Experience of office administration – organising systems, records, and files.
    • Awareness of the social housing sector and current issues.
    • Some awareness of processes for housing management –repairs, transfers, mutual exchange, tenancy agreements.
    • Check out our employee benefits video here: Our employee benefits: what we can offer you - YouTube

    Twitter:
    @moathomes

    If interested, please apply by 11pm on Sunday 7 April 2024 by submitting an application on our website here:
    Would you like to speak to one of our advisors over phone?
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