Service Advisor - Bristol, United Kingdom - Scania

Scania Bristol, United Kingdom

6 days ago

Permanent

Description

Service Advisor

Working Hours: Rotating shift pattern Monday – Friday 06:00 – 14:30 | 08:00 – 16:30 | 11:00 – 20:00 and every 3rd Saturday Morning.

Salary starting from £27,000 PLUS EXCELLENT BENEFIT PACKAGE

Scania GB have an exciting opportunity for a candidate with the right values to join our thriving team

Do you take pride in delivering excellent customer service skills? We are looking for an individual who is motivated and proactive to fulfil the exciting role as a Service Advisor in Avonmouth.

This role involves maintaining existing relationships and building new relationships to ensure we deliver upon all our customers need – booking in routine servicing, defects, MOT's and breakdowns, updating customers on job completion and raising invoices for work carried out whilst ensuring we deliver excellent customer service.

Key Responsibilities:

Create job cards, checking for existing parts and service WIPs and campaigns

Clarify for the customer and workshop the basis for repair

Check account detail and level of credit left, obtain authorisation and obtain order numbers from customers

Inform customer of outstanding campaigns and arrange for work to be completed

Ensure all MOT appointments are planned

Meet and greet all customers on arrival in a professional and friendly manner

Agree timescales for unscheduled work with customers and follow through to completion

Character

Ability to build rapport and positive relationships – Working with the customer to build professional relationships to ensure all customer requirements are scheduled in a timely manner.

Ability to prioritise and manage multiple tasks at once – Manage tasks from the customer externally and internally within the workshop, ensuring all tasks are completed in the desired time frame.

Forward thinker, using own initiative under pressure – Be able to overcome any obstacles that present themselves under pressure whilst ensuring the customer's needs are still met.

Have you got the experience that you believe will be suitable to fulfil this amazing position? If so, we would love to hear from you

Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile, and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.

At Scania we invest considerably in colleague development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global organisation.

We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act with integrity and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.

Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.

Service Advisor

1 day ago

Performance Resourcing Bristol, United Kingdom

**Service Advisor** · Bristol · Up to £30,000 Basic salary - £40,000 OTE/annum is achievable. · We are looking for a **Service Advisor **for a **Premium** **Franchised Car Dealership** in the **Bristol **area. · **A Customer Service Star** who has the ability to work to deadlines ...
Service Advisor

1 day ago

Just Recruitment Solutions Bristol, United Kingdom

**Service Advisor Vacancy - Bristol - £31,500** · Mon - Fri 8am-6pm, 1in3 Saturdays 8.30am -1pm · Experienced Service Advisor Prestige Franchise Dealership £31,000 ote per annum · As a Service Advisor you will be friendly and professional and will be the first point of contact fo ...
Service Advisor

1 day ago

Pybus Recruitment Bristol, United Kingdom

**Role: Service Advisor (Car Dealership)** · **Basic Salary of Up to £24,000 (depending on experience) + upselling and customer service bonus - OTE of between £33,000 + Benefits** · **Location: Bristol BS34 6QB** · **Full Time and Permanent** · **Hours: Monday to Friday 8.00am-6. ...
Customer Service Advisor

1 day ago

CitySprint Bristol, United Kingdom

**Customer Service Advisor | Bristol | Permanent** · **Salary: £21,541** · **Days: 5 days out of 7 including bank holidays, Mon-Sun** · **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** · **Benefits**: · - Competitive holiday allowance · - ...
Customer Service Advisor

1 day ago

RecruitmentRevolution Bristol, United Kingdom

_Marshalls Motor Group are currently offering a fantastic opportunity as a Sales Advisor to join our Toyota dealership based in Bristol South._ · **Role info**: · **Customer Service Advisor** · **Bristol** · **Up to £24,000 Basic (OTE £32,500)** · **Plus Specific Ongoing Training ...
Customer Service Advisor

18 hours ago

Bridge of Hope Bristol, United Kingdom

** Customer Service Advisor based in Avonmouth BS11** · **£10.42 per hour - paid weekly every Friday (increasing to £11.49 after 12 weeks)** · **Temp to Perm** · **Start Date: Immediate starts available** · **We are currently recruiting for Customer Service Advisors to join our c ...
Customer Service Advisor

1 day ago

Pear Tree Recruitment Bristol, United Kingdom

**Customer Service Advisor** · £23,000 - £26,000 p/a DOE · Permanent · Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development? · Do you love working with customers? · We are proud to be partnering a FTSE 10 ...
Customer Service Advisor

1 day ago

Alexander Mae South West Ltd Bristol, United Kingdom

**Customer Service Advisor** · **£23,042 + Bonus = £25,000 - £28,000 per annum** · **HYBRID - Office based in Central Bristol & home working (after training)** · **The Company**: · Our client is a leader in their field, they deliver training courses and apprenticeships to people ...
Customer Service Advisor

18 hours ago

Korr Bristol, United Kingdom

A Customer service advisor is required for a well-respected automotive distributor located in Filton, Bristol, BS34. · This is fantastic opportunity to join a small and successful team to maintain excellent customer service both internally and externally. · You will be working as ...
Customer Service Advisor

1 day ago

Enable Futures Bristol, United Kingdom

**What background do I need to apply? **A background in customer service or commercial office work from any industry. This could be automotive, estate agency, banking, financial services, commercial office An interest in market leading software, keen to learn a new industry from ...
Customer Service Advisor

18 hours ago

JUICE RECRUITMENT Bristol, United Kingdom

Juice Recruitment is delighted to be working in partnership with an online retail company, with the appointment of a Customer Service Advisor to join their team. · This well-established and market-leading business offers an approachable and honest service, going above and beyond ...
Customer Service Advisor

18 hours ago

Acacium Group Bristol, United Kingdom

**Customer Service Advisor** · **Thornbury Nursing Services (part of Acacium Group)** · * · Bristol (BS13) - With some remote working* · * · Permanent, Full Time - Working shifts between 7am - 10pm - Monday to Sunday* · **£21,000 + bonus potential (£23,100 OTE) + additional unsoc ...
Customer Service Advisor

18 hours ago

Acacium Group Bristol, United Kingdom

**Customer Service Advisor** · **Thornbury Nursing Services (part of Acacium Group)** · **Bristol (BS13) - With some remote working** · **Permanent, Full Time - Working shifts between 7am - 10pm - Monday to Sunday** · **£21,000 + bonus potential (£23,100 OTE) + additional unsocia ...
Customer Service Advisor

18 hours ago

Energy house Bristol, United Kingdom

Customer Service Advisor Required · The key responsibilities will include, but not be limited to: · - Communicating face to face or via telephone to deliver a funding allowance to help update their properties · - Engaging with existing customers · - Promoting company services and ...
Customer Service Advisor

18 hours ago

Juice Recruitment Ltd Bristol, United Kingdom

Are you seeking a new position within customer service? Do you have experience and are looking to develop your skills further? · Juice Recruitment is delighted to be working in partnership with a leading retail provider, with the appointment of a Customer Service Advisor to join ...
Customer Service Advisor

18 hours ago

Metro Bank PLC Bristol, United Kingdom

**Team** Contact Centre · **Location** Bristol Contact Centre · **County** Bristol · **Ref #** 20998 · **Closing Date** 16-Feb-2024 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleague ...
Customer Service Advisor

1 day ago

Brightside Insurance Bristol, United Kingdom

**Job Title**: Customer Service Advisor · **Location**: Aust, Bristol, BS35 4BL · **About the team** · We are looking for self-motivated individuals who are looking to work in a friendly, supportive, team orientated and customer driven environment. · We pride ourselves in deliver ...
Customer Service Advisor

1 day ago

Healix Group of Companies Bristol, United Kingdom

Healix - Healix Health - Bristol- Bristol**Customer Service Advisor**: · Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Cla ...
Customer Service Advisors

1 day ago

Tate Lawrence Hill, United Kingdom

**Start Date - Monday 30**th** January** · **£12.93 per hour** · **Temporary - 3 months initially - permanent opportunities** · **Monday - Friday - 08:30 - 6pm** · **Hybrid working** · Tate are working with a well-known local authority in their search for Customer Service Advisor ...
Customer Service Advisor

18 hours ago

Healix Bristol, United Kingdom

Are you looking for a rewarding career in the private medical industry? Do you have excellent customer service skills and a passion for helping people? If so, you might be the perfect fit for our Medical Claims Assessor role · As a Medical Claims Assessor, you will be responsible ...