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    Operations Supervisor - London, United Kingdom - Waste Connections of Canada Inc.

    Waste Connections of Canada Inc.
    Waste Connections of Canada Inc. London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Description

    :

    As a Route Supervisor you will be responsible to monitor all aspects of assigned collections crew to achieve safety, service and productivity metrics are being met.

    Essential Duties and Responsibilities

  • At the forefront of each day maintain safety awareness, coaching & training in order to minimize accidents & injuries
  • Observe and coach staff to ensure that they provide excellent safe efficient service on each assigned collection route/area.
  • Responsible to oversee all aspects of day to day operations for Commercial and Residential Waste with Rear Load/ASL Routes and Employees. This includes payroll confirmation, drive Cam review & fitness for duty.
  • Resolve customer complaints and follow up to ensure they are resolved.
  • Monitor collections, breakdowns, any damage complaints, and customer service delivery to ensure no missed streets, calls or customers.
  • Respond to spills in compliance with company policies and environmental regulations.
  • What you'll bring to the table

  • Excellent customer service skills. Must be able to defuse a situation and deal with upset customers effectively and professionally.
  • Organized- Able to meet tight timelines.
  • Good communication skills to uncover issues to seek acceptable solutions and effectively work with other team members, customers (internal and external)
  • Good computer skills.
  • Familiarity with routing, logistics or industry terminology is an asset.
  • Team player keeping the overall collections as the final daily goal.
  • Safety training experience.
  • Must be able to coach, mentor and discipline direct reports.
  • Previous experience supervising in a unionized environment is an asset.
  • Nice to have DZ credentials.
  • What we offer:

  • Excellent benefit package (including medical, dental, vision etc.)
  • Employer matched RRSP contributions.
  • Training and Career Development & Advancement programs/opportunities.
  • A Fun and Friendly work environment.

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