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    Account Management, Manager - Coventry, United Kingdom - RETAIND Ltd

    RETAIND Ltd
    RETAIND Ltd Coventry, United Kingdom

    1 week ago

    Default job background
    Description
    Account Manager – Facilities Management
    45,000 - £50,000 + per annum (depending on experience)
    Permanent position

    Due to continued growth, an opportunity has arisen for an Account Manager to join a well-established and dynamic Facilities Management business based in Coventry.

    As an Account Manager, your day-to-day duties will include:

    • Communicating closely with long-standing and new clients, to establish their service requirements
    • Develop a strategic account plan and ensure that the contractual obligations are successfully delivered
    • Ensure that the plan is clearly communicated with all necessary parties, and is understood throughout the contract to manage expectations effectively
    • Visit prospective and existing client sites to assess preventative service requirements, and to price up work needed
    • Conduct regular client reviews to determine performance and shape the future strategic account plan
    • Build excellent client, internal stakeholder and supplier relationships, all built on trust to enable a true partnership and to ensure effective delivery of the contract
    • Lead by example and support and develop direct reports.
    • Manage the contract budgets and provide budgetary reporting to both the client and internal management as required
    • Ensure and improve the delivery of service excellence across the Account through maximising efficient and effective working practices and actively sharing best practice
    • Embrace any learning and personal development opportunities wherever possible
    A relevant qualification or equivalent experience of working in the Facilities Management sector would be a distinct advantage

    • Experience of managing commercial contracts / customer accounts in an FM or similar field is essential
    • IT literacy, particularly the utilisation of Microsoft Office / 365 packages including Excel, Word, Outlook, PowerPoint etc.
    • Data management and manipulation using database CRM system to record client activity
    • Stakeholder and people management
    • Budgetary Management
    • Direct management of/communication with the Supply Chain
    • Data management, analysis and reporting
    *
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