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    Junior Account Manager - England, United Kingdom - Pupil Progress

    Pupil Progress
    Pupil Progress England, United Kingdom

    3 weeks ago

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    Description

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

    Company Description

    Pupil Progress provides exam board specific trackers, enabling accurate real-time tracking of student grades across key subjects, topics, and skill areas. Our pre-built solutions empower educators with data-driven decision-making, supported by comprehensive onboarding, training, and continuous support services, including data uploading.

    This is a fantastic opportunity to play a major role in a rapidly growing Edtech company. Working closely with both founder and co-founder, you will be encouraged to enhance and grow your skills. We seek a dynamic individual with either proven customer success experience or experience as a teacher or teaching leader.

    You will be responsible for schools re-subscribing to our service, improving customer adoption and business growth through securing upsells, building lasting relationships and turning customers into product champions.

    The individual will be given ample opportunity to define and grow the Customer Success function for Pupil Progress software, developing best practices, processes, retention and growth targets and more.

    We are looking for an individual who thrives in a fast paced environment, constantly improving customer relationships, adoption and growth while seeking endless opportunities to grow professionally, this is the position for you

    For the right candidate, this is a career-defining opportunity to join us at a critical moment, with the ability to impact education nationally and internationally.

    Responsibilities and tasks

    • Perform initial on-boarding of accounts with customers, ensuring strong adoption and ongoing engagement throughout the customer's lifetime
    • Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction
    • Serve as the Pupil Progress expert, providing guidance and addressing challenges on work/ project management and collaboration to customers
    • Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand use throughout the account
    • Develop tools, processes and best practices to ensure customers are realising the greatest possible value from our current users
    • Use usage patterns to gain insights, provide guidance and increase customer satisfaction
    • Serve as the primary interface to manage and resolve any critical situations
    • Work closely with the Sales and Professional Services teams to share customer insights that inform additional product and service sales opportunities
    • Provide expert customer insight to Product Management, Marketing and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities and features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal and referral rates in our larger customers, many of which operate at massive scale
    • Exceed all performance targets, including maintaining high unit renewal rates

    Requirements

    • Experience in a customer-facing role

    Benefits

    • Competitive Salary
    • Mentoring from a leader with education and business experience
    • Direct access to the companies founders
    • Fantastic opportunity to experience a range of roles and build your skills and interest
    • Career progression
    • A role with real responsibility from the start
    • After induction period, possibility to work from home for part of the week
    • 1 Additional holiday added for every year served up to five years
    • Working with a supportive, experienced team. We believe in execution here at Pupil Progress, working together to problem solve and achieve results.
    #J-18808-Ljbffr
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