Banking Advisor Hybrid - Weymouth, Dorset, United Kingdom - South Shore Bank

South Shore Bank Weymouth, Dorset, United Kingdom

1 day ago

Description

Join the Bank that shares success with others

As a locally managed mutual bank, South Shore Bank is driven by the needs of communities rather than the demands of investors.

You can help us serve as a trusted advisor to the people, businesses and organizations that make our communities stronger.

We also provide a competitive benefit package with Medical, Dental, Vision, Flexible Spending, Dependent Care, Child Care Subsidy, Retirement, Life Insurance and many other benefits.

Is responsible for the electronic delivery systems (including but not limited to video, phone, live chat, email), of the Bank's products and services to external and internal client and consumers.

Fulfills a multitude of client service requests (including but not limited to processing financial transactions, account maintenance, password resets, resolving client concerns) accurately, efficiently and effectively in accordance with the Bank's policies and standard operating procedures.

Responsible for knowledge and expertise in utilizing client interface technology, electronic delivery systems and numerous software applications used by the Bank
Assists/Advises consumers/clients by electronic delivery systems with new account services (including additions or changes in client accounts).

Responds to client/consumer inquiries via electronic delivery systems for information and helps to resolve client/consumer questions/ issues/complaints in a courteous, timely manner.

Projects a positive and highly professional image of the Bank by providing high quality client service
Reviews electronic banking reports and processes as applicable
Maintains pending online account opening applications
Protects the confidentiality of all financial data relating to bank operations and its clients.
Consider this description to be the foundation of your job, not its boundaries.

Expect to participate in internal and external training sessions and activities not described here which enhance the quality of service to the client.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

or one year related experience and/or training; Experience with electronic delivery systems including Internet Banking, Mobile Banking/Mobile Deposit, eStatements, Bill Pay, etc.

Bank teller/client call center experience is required.
Hybrid scheduling, in person training required.

LANGUAGE SKILLS

Ability to calculate figures and amounts such as discounts, interest, rates, percentages, and apply basic arithmetic and mathematics to help resolve problem situations.

Ability to deal with problems involving several concrete variables in standardized situations.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It has been and will continue to be the policy of South Shore Bank to be an Equal Opportunity Employer.

We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.

At South Shore Bank, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

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