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    Research & Insights Manager - London, United Kingdom - DELIVEROO

    DELIVEROO
    DELIVEROO London, United Kingdom

    4 weeks ago

    Deliveroo background
    Description
    We're looking for a Research & Insights Manager to join our team in our London HQ.

    The Research & Insight team's focus is on creating competitive advantage through creating the best understanding of our customers and helping teams use insight to make better decisions, that help Deliveroo to meet our mission of transforming the way we shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

    You will report directly into the Head of Marketplace & Experience Insights and will work under a hybrid working model - between our London HQ and home.

    Please note, this is a 6 month fixed term contract.

    One of our core business metrics is our Net Promoter Score, ensuring that our customers trust us as a business and have a strong relationship with our brand is critical to ensuring the ongoing success of Deliveroo, over the last year we've made progress against this aim.

    A critical part in this has been surfacing to markets what customers actually feel about them, and the experiences they've been having through our customer experience programme.

    Manage our Relationship with our Customer Experience Programme Partner to deliver a best in class programme
    You will manage the relationship between Deliveroo our Agency Partner for our Customer Experience Programme.

    This will include the running of bi-weekly prioritisation meetings, monthly reviews and a bi-annual strategic review, and the project management of hours and tasks, to maintain & improve our network of surveys across consumers, riders and partners so that we as Deliveroo can understand their relationships with us and their experiences.

    This also entails ensuring that we can get the right insights from the programme into the hands of the right stakeholders, whether delivered through our Customer Experience Platform or directly into the right areas of the business
    Develop a 'Customer Experience Champions' network throughout Deliveroo

    You will build a network of 'Customer Experience Champions' across Deliveroo, enabling champions to push their respective areas to understand and utilise this data more effectively in their daily roles.

    Bachelor's Degree (Marketing or Business preferred)
    At least 1 years experience managing Customer Experience or Brand Tracking Programmes
    At least 2 years experience in Research & Insight
    Experience using both qualitative and quantitative research methodologies
    Computer literate with familiarity in using presentation, document and spreadsheet software
    Experience in project management

    Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders.

    We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable.

    We are a technology-driven company at the forefront of the most rapidly expanding industry in the world.

    Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice.

    Diversity

    At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be.

    All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

    We are committed to diversity, equity and inclusion in all aspects of our hiring process.
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