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Office Services Assistant
1 week ago
Anthony Collins Solicitors Birmingham, United Kingdom**About the role and team** · *** · About the role and team · We are looking for an enthusiastic, organised and pro-active Office Services Assistant to provide high quality client service by assisting the firm with all general office administration duties. · The Office Services A ...
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Tenancy Services Officer
1 week ago
Midland Heart Birmingham, United Kingdom**The Role** · The role of a Tenancy Services Officer is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and exhilarating, in which no two days are the same and you're supported by a close-knit team. We now have an opportun ...
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Service Charge Officer
1 day ago
Nacro Birmingham, United Kingdom**Service Charge Officer** Job type - Full time, permanentSalary - £35,235 per annumHours - 35 hours per week (+ 5 hours paid lunch)Location - HYBRID - Regular travel to Birmingham & Nottingham · We are a national social justice charity with more than 50 years' experience of chan ...
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Customer Service Officer
5 days ago
Concept Housing Association Birmingham, United Kingdom**Customer Service Officer (CSO)** · **Birmingham** · **£20,000 - £22,800 per annum** · **Permanent, Full Time** · **Closing date: 6th January 2023** · **Interviews: TBC** · Do you pride yourself on providing a great customer experience? · We are looking for Customer Service Offi ...
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Tenancy Services Officer
1 week ago
Midland Heart Birmingham, United Kingdom**The Role** · We have a fantastic opportunity for someone to joing us as a** Tenancy Services Officer.** Life as a Tenancy Services Officer is challenging - the role is intensive and works with some of our most challenging and vulnerable customers. But it is also rewarding and e ...
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Customer Service Officer
3 days ago
RSR Housing Birmingham, United KingdomRSR is a public safety, Housing & enterprise security recruitment specialist. We assist public safety & housing employers find the right talent. We assist all employers when they want to source public safety, housing and enterprise security skills and experience. · RSR are curren ...
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College Services Officer
1 week ago
Navitas Birmingham, United KingdomWe are currently looking for a College Services Officer to join our busy team · The role requires a high energy, self-starter who is able to use their initiative and be an active and productive member of a cross functional team. · **Salary**: £23,000 per annum · **College Service ...
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Service Improvement Officer
1 week ago
West Midlands Police Birmingham, United Kingdom**Grade: Police Staff Grade 4** · **Salary: £24,552 to £27,690** · **Closing Date: 31st Jan 2023** · **The role** · West Midlands Police is going through some fundamental changes, so we are big enough to cope but small enough to care. This exciting new opportunity will be at the ...
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Service Directory Officer
1 week ago
Landau Ltd Birmingham, United KingdomJob title: _Service Directory Officer_ · Job reference number: 10172 · Closing date: 22/06/2023 · Interview date: TBC · Landau is a supported employment and training charity that transform over 800 lives a year across the West Midlands by providing routes to employment, access to ...
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Workplace Services Officer
1 week ago
West Midlands Combined Authority Birmingham, United KingdomJob Introduction · As our Workplace Services Officer, you'll lead and support across a range of workplace services, to drive delivery of a key enabling service for the WMCA (West Midlands Combined Authority) and support wider Housing, Property and Regeneration deliverables. · You ...
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Customer Service Officer
1 week ago
S Knights Recruitment Birmingham, United KingdomThe Customer Service Officer (CSO) plays a vital role in the organisation, serving as the primary point of contact for all front-of-house and inbound communication, including reception and visitor liaison. The primary objective is to deliver an efficient and effective service, en ...
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Care Services Officer
2 days ago
Sandwell and West Birmingham NHS Trust Birmingham, United KingdomTo liaise with bereaved relatives, medical staff, mortuary, coroner officers, funeral directors to ensure that procedures and arrangements for the completion and issuing of a Medical Certificate of Death and all relevant paperwork required are issued in a timely manner, enabling ...
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Corporate Services Officer
1 week ago
West Midlands Combined Authority Birmingham, United KingdomJob Introduction · If you have a flair for organisation, excel in dynamic environments, and thrive as a collaborative team player, then this opportunity could be an ideal fit for you. · Midlands Connect (MC) is seeking an experienced Corporate Services Officer to deliver top-tier ...
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Payment Services Officer
1 week ago
Serve and Protect Credit Union Birmingham, United Kingdom**Payment** · **Services Officer** · **Responsible to**:Finance & Operations Manager · **Hours**:(Full-Time) 35 hours · **Salary**:£19,334 to £25,620 · **Location**:Guardians House, 2111 Coventry Road, Sheldon, · Birmingham, B26 3EA · **Purpose** · To work as part of the Finance ...
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Customer Service Officer
3 days ago
General Dental Council Birmingham, United Kingdom**Contract**:Permanent · **Salary**:£21,776 - £25,617 pa (Pro rata for part time) · **Hours**:1 x Full time 35 hours and 1 x Part Time 17.5 hours · **Location**:Birmingham · If you thrive in a fast-paced environment and have a natural ability to explain complex information easily ...
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Ward Service Officer
1 week ago
Sandwell and West Birmingham NHS Trust Birmingham, United KingdomThe ward service department based at Sandwell General Hospital currently have part time positions available for people who would like to work in a busy healthcare setting and are willing to work hard to help make the patient stay a safe one by maintaining a high level of cleanlin ...
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Ward Service Officer
1 week ago
Sandwell and West Birmingham NHS Trust Birmingham, United KingdomWard Service department based at Sandwell General Hospital currently have part time positions available for people who would like to work in a busy healthcare setting and are willing to work hard to help make the patient stay a safe one by maintaining a high level of cleanliness. ...
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Leasehold & Commercial Service Officer
1 week ago
Citizen Birmingham, United Kingdom**We are brave, we are ambitious, we are honest, and we are Citizen**** · Reporting to Leasehold & Commercial Services Team Leader, you will provide a high-quality service to leaseholders, shared owners and freeholders. · You will be required to respond to, support and/or co-ordi ...
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Business Services Officer
1 week ago
Cafcass West Midlands, United KingdomWe are recruiting for the role of **Business Services Officer** in our team(s) based in the **Worcester **area**.** · We trust and empower colleagues to work in a hybrid way, providing the resources, equipment, and support, so that individually and collectively, we can be the voi ...
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Customer Services and Admissions Officer
1 week ago
TribePost Birmingham, United KingdomCLTi are now recruiting for a Customer Services and Admissions Officer · **Customer Services and Admissions Officer** · **Location**: Hybrid/Birmingham UK · **Salary**: £24,000 - £32,000 (depending on experience) · **Why do we want you?** · We are looking for an enthusiastic Cust ...
Client Service Officer - Birmingham, United Kingdom - Reed
Description
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project.
This project is a great initiative that promotes 'fearless feedback' from the firm's clients and will collect data and feedback, which then can be used for continuous improvement across the business.
This is evident from the number of years they have held The Times Top 100 employer award. In a recent staff survey, 97% of staff currently say it is a great place to work.Salary = Up to £35,000 per annum depending on relevance of experience.
Office location = Birmingham City Centre (prime location)
Hybrid working = 3 days a week in the office expected
Benefits = Hybrid working, significant support staff bonus, company pension contribution, 25 days holiday + bank holidays, option to buy and sell holidays, financial and mental wellbeing resources, income protection, enhanced maternity, paternity pay, income protection, life assurance....
Reporting to the Head of Client Care, the Client Care Advisor will collaborate across service lines and sectors to enhance client interactions.
This includes participation in our annual fearless feedback benchmarking survey, conducting in-depth client service reviews, analysing post-transaction feedback, and managing bespoke client projects.
Contribute to projects that enhance our client experience strategy.Client Listening Projects:
Collaborate with research agencies to design and execute client surveys. Analyse data, interpret findings, and develop insightful reports.
Strategic Accounts and
Validus Clients:
Support internal account meetings, development plans, and follow-up activities.
Feedback Analysis:
Identify trends (both positive and negative) in client experience and communicate these effectively to the Board, service lines, sector leaders, and firmwide.
Assist in assessing commercial viability for secondees, liaise with the Secondment Committee, and conduct secondment debriefs.Previous experience within the legal industry orprofessional services.
Proficiency in Excel and handling large datasets.