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    Client Service Officer - Birmingham, United Kingdom - Reed

    Reed background
    Description

    A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project.

    This project is a great initiative that promotes 'fearless feedback' from the firm's clients and will collect data and feedback, which then can be used for continuous improvement across the business.

    This is evident from the number of years they have held The Times Top 100 employer award. In a recent staff survey, 97% of staff currently say it is a great place to work.
    Salary = Up to £35,000 per annum depending on relevance of experience.
    Office location = Birmingham City Centre (prime location)
    Hybrid working = 3 days a week in the office expected

    Benefits = Hybrid working, significant support staff bonus, company pension contribution, 25 days holiday + bank holidays, option to buy and sell holidays, financial and mental wellbeing resources, income protection, enhanced maternity, paternity pay, income protection, life assurance....

    Reporting to the Head of Client Care, the Client Care Advisor will collaborate across service lines and sectors to enhance client interactions.

    This includes participation in our annual fearless feedback benchmarking survey, conducting in-depth client service reviews, analysing post-transaction feedback, and managing bespoke client projects.

    Contribute to projects that enhance our client experience strategy.

    Client Listening Projects:
    Collaborate with research agencies to design and execute client surveys. Analyse data, interpret findings, and develop insightful reports.
    Strategic Accounts and

    Validus Clients:
    Support internal account meetings, development plans, and follow-up activities.

    Feedback Analysis:

    Identify trends (both positive and negative) in client experience and communicate these effectively to the Board, service lines, sector leaders, and firmwide.

    Assist in assessing commercial viability for secondees, liaise with the Secondment Committee, and conduct secondment debriefs.
    Previous experience within the legal industry orprofessional services.
    Proficiency in Excel and handling large datasets.


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