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    Customer Care Executive - London, United Kingdom - Cherry Pick People

    Cherry Pick People
    Cherry Pick People London, United Kingdom

    2 weeks ago

    Default job background
    £38,000 - £40,000
    Description

    Customer Care Executive
    Central London & Hybrid Working
    £38,000-40,000 plus annual bonus
    Fixed Term Contract – 3 Months.

    This is an exciting and rare opportunity to join a growing, dynamic, and successful developer as their Customer Care Executive on their Customer Care team.
    This role is perfect for someone who has experience in a customer care or customer service-related role within the property, housing and construction industry (lots of the team are from Property Management backgrounds), and who is looking to work for a company with a strong moral compass within a fun and fair working environment.
    The main objective of a Customer Care executive is to assist the existing Customer Care team in providing a high-quality customer focused service to purchasers and customers who are in the process of, and already have, purchased or rented a home from the company.

    This is a Fixed Term Contract for 3 months as the Customer Service team goes through a restructure so there is the potential opportunity for the contract to go permanent.

    Customer Care Executive Scope:

    • To identify ways to measure customer satisfaction and improve service
    • To communicate courteously with customers by telephone, email, letter and face-to-face
    • To actively participate in meetings with customers, contractors and other external parties where necessary.
    • To ensure that all customer facing materials are kept up to date in accordance with changes in legislation or company processes
    • To manage relationships with other teams within the company and external contractors to ensure customer expectations are met or exceeded

    Customer Care Key Functions:

    • To take ownership of and manage a portfolio of developments.
    • To monitor reported defects and respond to any customer query within 48 hours. Holding emails to be sent to customers where there is no meaningful update to be given.
    • Screen, assess and direct property defect enquiries on our reporting system and update the customer of progress and conclusion.
    • Maintain reasonable timescales for customers for any remediation works, and ensure that customers are kept informed throughout any works taking place in their home.
    • To investigate and solve customers' problems before they escalate
    • To report on any major defects in the weekly customer care meeting

    £38,000 – £40,000 (3 month Fixed Term Contract)
    Hours: Monday to Friday 9 am – 6 pm
    Benefits: Generous holiday allowance, healthcare, life assurance, flexile working, cycle to work scheme and more

    Please contact us immediately for more information on this role as a Customer Care Executive

    #J-18808-Ljbffr
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