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Hgv Service Manager
1 week ago
Octane Recruitment Ltd Slough, United KingdomHGV Service Manager Vacancy · Location: Slough · Ref: OC14114 · **Salary**: up to £45,000 basic · We are currently recruiting for an experienced HGV Service Manager for our clients main Commercial site in the Slough area. · This is a superb opportunity for a Service Manager to wo ...
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Field Service Manager
1 week ago
CMR Recruitment Slough, United Kingdom**Job Title: Field Service Manager** · **Location: Slough** · **Salary: £35,000 - £45,000 (Depending on experience)** · **Summary of Position**: · Our client, an independent family-run business of botanical experts, who specialises in the design, supply and installation of office ...
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Building Services Manager
1 week ago
Morgan Sindall Construction Slough, United KingdomWould you like to work for a progressive and ambitious company which is also one of the most successful within the UK construction industry? · If so, we've a fantastic opportunity within our Construction business for an ambitious and talented **Building Services Manager** to join ...
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Service Development Manager
5 days ago
NFP People Limited Maidenhead, United Kingdom**Service Development Manager** · We are seeking an experienced Service Manager to manage, motivate, and develop a healthcare team and its services across the UK for a healthcare charity. · **Position**: Service Development Manager · **Salary**: Up to £41,324 depending on experie ...
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Service Development Manager
6 days ago
NFP People Limited Maidenhead, United KingdomService Development Manager · We are seeking an experienced Service Manager to manage, motivate, and develop a healthcare team and its services across the UK for a healthcare charity. · Position: Service Development Manager · **Salary**: Up to £41,324 depending on experience · Lo ...
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Customer Service Manager
5 days ago
Page Personnel Secretarial & Business Support West Drayton, United KingdomThis exciting opportunity has arisen for a global business based in West London to manage a medium sized Customer Services department. · **Client Details** · The client is a global business who is a leader in its field, their UK HQ is based in West London and they are going throu ...
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Client Services Manager
1 week ago
Sheridan Ward Recruitment Services Uxbridge, United Kingdom**Client Services Manager** · **£50,000** · Sheridan Ward is excited to be recruiting for one of our lovely and well-established company who are based in Uxbridge, to join their team as a Client Services Manager · This role requires a strong people manager who enjoys analysing sa ...
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Customer Services Manager
5 days ago
Kevin Theobald Recruitment Agency London Heathrow Airport, United KingdomOur client has an extensive global network, highly-experienced staff and premium facilities, we offer a high-quality air freight service to our growing list of customers around the world. · **This role is located around the Heathrow area and 100 % office based with some UK travel ...
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Payroll Services Manager
5 days ago
James Gray Associates London Heathrow Airport, United Kingdom* Excellent Payroll Manager opportunity · Payroll Services Manager - South East - £70000 p.a + Excellent Benefits · An excellent opportunity for an experienced Payroll Operations Manager with previous experience of managing a big payroll team. · You would be responsible for manag ...
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Payroll Services Manager
5 days ago
James Gray Associates London Heathrow Airport, United Kingdom* Great opportunity · - Competitive salary · Title: Payroll Services Manager · Location: Remote (1 day a month in the office, South East) · **Salary**: £70k + Excellent Benefits · Within the role you would be responsible for managing a team of 10, ensuring accurate and on time mo ...
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Service Manager
3 days ago
TEMPLEWOOD RECRUITMENT LTD Ruislip, United Kingdom**Job Description: Service Manager** · Reporting into the Business Manager, the Service Manager is responsible for delivering Service User centred care; through the efficient operational management of a small cluster of Mental Health Crisis Centre's (typically 6 six service users ...
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Client Services Manager
6 days ago
LHH Recruitment Solutions Beaconsfield, United Kingdom**Audit & Accounts Client Services Manager** · **Salary**: £55,000-£60,000 · Location: Beaconsfield, Buckinghamshire (Hybrid) · A Buckinghamshire-based accountancy practice are on the hunt for an Audit and Accounts Client Services Manager to join their team This is an exciting an ...
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Abbott Laboratories Maidenhead, United Kingdom**About Abbott** · Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology. · **The Opportunity** · This position works out of our Maidenhead lo ...
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Hard Services Maintenance Manager
6 days ago
DAMICOR London Heathrow Airport, United KingdomMain Duties · - Efficiently and cost effectively manage and develop the contract Business Unit · - Manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal develo ...
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Service Management Solution Advocate
6 days ago
IFS Staines-upon-Thames, United Kingdom**Company Description** · IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when ...
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Client Services Manager
1 day ago
Pure Resourcing Limited South East England, United Kingdom**Client Services Manager - Development, Bridging & Commercial Finance** · Utilising state of the art technology, as well as a personal, hands-on approach, you will support Property Developers to secure finance from some of the best specialist lenders in the market. · **Experienc ...
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Service Manager
1 week ago
Daniel Owen Ltd Walton-on-Thames, United KingdomService Manager · South West London · £55K · Social Housing · Daniel Owen are proud to be representing a leading Housing Association in the South West London area who are looking for a brand new Service Manager to join their team covering their Reactive repairs and Planned works ...
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Service Manager
6 days ago
TEMPLEWOOD RECRUITMENT LTD Knaphill, United Kingdom**Job Description: Service Manager** · Reporting into the Area Manager, the Service Manager is responsible for delivering Service User centred care; through the efficient operational management of a small cluster of Mental Health Crisis Centre's (typically 6 six service users) an ...
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IT Service Manager
1 week ago
Eames Consulting London, United KingdomOur client, a **Lloyd's of London syndicate,** is looking for an **IT Service Manager.** · This is a **brand new role** where you will be engaging with **IT leaders** to build the relationship among technical support teams, vendors and business stakeholders.You will be the **PoC ...
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IT Service Manager
1 week ago
Securus Recruitment City of London, United KingdomAn exciting opportunity for a Finance IT Service Manager to join a leading global insurance / reinsurance business and work in partnership with the IT leadership team to establish strong relationships between technical support teams, third party vendorsand internal Finance busine ...
Customer Service Manager - Slough, Berkshire, United Kingdom - S4 Personnel
Description
Job Title:
Customer Service Manager (Hybrid)
30 (Monday to Friday)
Our client is a prestigious company based in Slough, are looking for a candidate who will be responsible for the overall management of the Customer Service Team.
You will be supporting, motivating, and coordinating the workload for the team whilst ensuring timeframes and KPI's are met.Manage, support and coordinate the work of the Customer Service team, motivating individuals to meet professional and personal development goals
Instil a strong customer service culture and keep the team focussed on resolving complaints within the required timeframes, balancing fair outcomes for customers and commercial outcomes for the business
Carry out reviews to ensure complaints are handled within guidelines and timescales and that responses to customers are clear and demonstrate that a thorough investigation has been undertaken
Ensure KPI's and Quality Audit results are consistently achieving expectations
Ensure any risks are managed through the timely completion of departmental controls
Act as escalation point for complaints referred to the Financial Ombudsman Service or any legal cases
Ensure relevant statistical information is produced, collated, and analysed to assist in evaluating the efficiency of the team and to inform resource allocation/service improvements
3 years' experience in a management position preferred
Complaint handling experience required
Demonstrable experience in managing a team of complaint handlers/team leaders
At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.