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    Operations Manager - London, United Kingdom - Dreamtek Limited

    Dreamtek Limited
    Dreamtek Limited London, United Kingdom

    6 days ago

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    Description

    Operations Manager, Managed Services (London, UK) We are seeking an Operations Manager in London who has significant experience in Service Management within a MSP environment.

    You'll play an integral role in aligning strategy and vision across Dreamtek's global AV, Event and Production managed service portfolio and will be great at making connections, solving problems and working through others to ensure that all services provided to customers meet our high standards.

    A wholly owned subsidiary of System One Services, The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help our customers create and deliver awe-inspiring digital experiences.

    To support this we have teams working across 4 key areas of the business; Virtual/Hybrid Event, Video Production, Studio Builds , and a Talent division that offers a fully Managed Service for permanent & freelance staffing across the AV, Events & Production industries.

    Reports directly to the Director of Managed Services.

    Offers expertise in service delivery to various managed service accounts, implementing enhancements and processes aligned with Dreamtek's service model.

    Collaborates with Service Delivery Managers to identify initiatives and workflows that can be applied to other accounts.
    Immerses themselves in managed service accounts during periods of change, recruitment, or absence to ensure continuous service delivery.
    Identifies areas of growth and profitability for Dreamtek, ensuring effective scaling of services to meet requirements.

    Prepares and delivers Monthly, Quarterly, and Annual business review meetings, presenting patterns and trends, explaining observations, predicting future trends, and proposing solutions for maintaining or improving service quality.

    Demonstrates adeptness in introducing changes and improvements, including strategic shifts for the benefit of customers, the team, and the overall company.

    Compiles and presents financial reporting related to Managed Services and associated spending within specified accounts.

    Collaborates with the Talent team on recruitment and supports the onboarding process for new hires, ensuring they are well-prepared for success in their roles.

    Provides leadership in situations where no embedded structure exists within the service.
    Effectively manages the performance of direct reports through formal and informal channels.
    5+ years experience in delivering AV, event/production services into organisations.
    Previous leadership experience, particularly in leading teams and fostering a positive work culture.
    Proven experience in managing and implementing improvements in managed service accounts.
    Strong presentation skills and experience delivering to senior stakeholders.
    Ability to prioritise multiple tasks, projects and initiatives and deliver to deadlines.
    Financial and budgeting experience, for analysis and reporting.
    Proficient in Google suite and Microsoft Office applications.
    At Dreamtek, we embrace diversity in all of its forms to help create an all inclusive environment.

    The culture of our business is integral to how we operate and we feel this is the foundation to support greater innovation and creativity for not only Dreamtek but also all of our Clients.

    As an equal opportunities employer, all applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.

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