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    Management Accounts Team Leader - London, United Kingdom - Oktopost Technologies

    Oktopost Technologies
    Oktopost Technologies London, United Kingdom

    1 week ago

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    Description

    We enable B2B marketers to fully manage and optimize social media to drive their businesses forward in a scalable and measurable way.

    Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions.

    At Oktopost we believe that a successful Customer Success team has multiple and meaningful value-driven relationships with every customer while creating bottom line impact on Marketing, and Sales teams' KPIs.

    As the regional Customer Success Team Lead, you will be responsible for making sure the entire team is in tune with that goal.

    You will be managing a team of 4-7 Customer Success Managers in an expanding B2B marketplace.

    We are looking for a self-starting professional with managerial experience and a proven track record in B2B, SaaS, and Customer Success.

    The Team Lead position for the EMEA & APAC region will be based in Oktopost's London office and will report directly to the VP of Customer Success.

    We expect our leaders to set high standards, provide clear direction, be data-driven, and inspire and engage teams.
    Lead the EMEA and APAC Customer Success Managers
    Help develop and implement the Customer Success Strategy in your region throughout the full Customer Journey
    Develop individual and team weekly cadence with the Customer Success Managers in the region
    Monthly regional churn and at risk analysis to the VP of Customer success
    Bachelor's Degree in Marketing, Communications, Economics, or Business is preferred
    At least 2 years of management experience in Customer Success or Account Management with proven records of growing an existing BoB and exceeding targets
    At least 5 years experience in Customer Success or Account Management in direct, B2B, SaaS products
    Strong knowledge of Digital marketing - a plus
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