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    Senior Client Services Advisor - United Kingdom - Trinity Homecare

    Trinity Homecare
    Trinity Homecare United Kingdom

    1 week ago

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    Description

    As a Senior Client Services Advisor, you will be commercially focused and possess 3+ years consultative sales experience in a high value environment. Reporting to the Group Head of Sales, the Senior Client Services Advisor will be passionate about delivering exceptional customer service with a high degree of empathy.

    Advancing customer enquiries through to the start of care, you will lead by example, using a consultative approach with strong objection handling and strategic follow-up skills.

    You will support the Group Head of Sales in ensuring the CSA team delivers excellence for clients and seamless collaboration with operations teams, both individually and as a motivated, stable team.

    Your customer focus and drive will allow you to use your initiative and treat our potential clients as individuals providing them with a truly consultative approach. In addition, your excellent communication skills and telephone manner will allow you to deliver high standards of customer service along with great Sales results.

    Combined with your knowledge, you will also need to display, enthusiasm, passion and pride to work for Trinity Homecare Group.

    • An integral part of the company, you will be the first point of contact for all potential clients.
    • Your key duties will be to drive new client registrations and ensure monthly sales targets are delivered whilst ensuring excellent customer service
    • Provide clients with excellent brand / product knowledge
    • To ensure products sold match our clients' needs and any supporting information sent to our clients is to the highest standard
    • Maximise all up-sell and cross-sell opportunities across our service range and sister agencies
    • To achieve high levels of client service at all stages of the process to encourage repeat business
    • To meet and exceed personal objectives, including revenue, conversion, and productivity targets
    • Demonstrate a total commitment to delivering excellent customer service
    • Capture of source information for every inbound lead to enable the business to track performance

    Capability, Knowledge and Experience

    • Excellent communication skills both written and oral
    • Exceptional customer call handling ability
    • A track record of delivering results andexceeding targets
    • Strong team player with the ability to work as an individual
    • Ability to deal with difficult customer conversations when they arise
    • Ability to work towards targets and deadlines

    Personal characteristics

    • Striving for excellence
    • Self-motivated
    • Adaptable / flexible approach
    • Tenacious and assertive personality

    We offer:

    • Uncapped commission
    • 25 days' annual leave per year, plus bank holidays and a day for your birthday.
    • On-going training, full induction
    • Company pension

    About Us

    Trinity Homecare Group's brands include Berkeley Home Health, Trinity Homecare, Corinium Care, Country Cousins, Patricia White's, Fitzrovia, Premier Homecare and GenuineCare. Care is at the heart of everything we do, and it's important that you are as passionate as we are about ensuring we have brilliant people to help us deliver.

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