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    Technical Support Assistant - United Kingdom - Foresolutions Ltd

    Foresolutions Ltd
    Foresolutions Ltd United Kingdom

    3 weeks ago

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    Description

    Our office is in based in Ringwood and we are proud to service a national network of customers. Foresolutions specialise in the areas of Asset Tracking, Business communications and IoT. We have a range of solutions for everyone including those in complex operational environments. Our Vision is to make technology better for businesses and the people using it.

    Technical Support Assistant Salary: 25k per annum, Company Bonus Scheme Location: Ringwood, Hampshire Position Type: Full time, permanent About You:

    You will be working within the customer services team to provide 1st line technical support to our customers and conduct software testing on a range of platforms. This will include hardware integration testing on a variety of products. On occasion, you will also be required to work with the operations team to help support delivery of the solutions for our customers.

    You will be good with IT and Technology, have a methodical approach, attention to detail and be organised. We will need you to be able to work on your own initiative and equally well at supporting the team around you. Your role is integral to the creation of software systems and integration of technical products we provide.

    Key Responsibilities:

    • 1st Line Technical support for our Asset & Vehicle Tracking, Business Comms & IoT Solutions
    • Action support tickets & tasks on our HubSpot CRM
    • Execute all levels of software testing (System, Integration, and Regression)
    • Hardware integration testing
    • Action development tickets within Azure DevOps
    • Assist with customer training

    Requirements - Skills & Experience :

    In order to excel in this role, you will be able to demonstrate strong customer focused skills, perform manual software testing and be able to resolve technical customer support requirements. You will treat everyone you deal with as an individual, understanding their needs and making them feel important. We ask that you are a proactive and tenacious self-starter who has the ability to work alone as well as part of a team.

    With the technical knowledge of our products and your polite, professional manner, you will make sure that every customer you speak to leaves feeling like they have had a first class experience. Ideally you will have experience within customer service, handle conversations with confidence and an understanding of software testing. Computer skills are essential as you will be working across a variety of bespoke products, CRM systems and Microsoft Office Suites. The successful applicant will be required to work from our Ringwood office.

    What We Have To Offer:

    • Growth & opportunities
    • 25 days' holiday This position will be subject to a satisfactory DBS check.

    Get in touch by sending your CV and telling us a bit about yourself.

    If you do not hear from us within 28 days, please consider that you have been unsuccessful on this occasion. Foresolutions is an equal opportunities employer. No agencies, please.

    Candidate Privacy Notice

    As part of any recruitment process, Foresolutions collects and processes personal data relating to job applicants. Foresolutions is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. We invite you to read the full policy before submitting your application.

    Email *

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    Upload your CV

    Fast Growing

    Ambitious, growing business with a hands on approach to developing solutions from the ground up

    Ambitious

    Join our hard working team of talented individuals who strive for excellence across all areas

    Ambitious

    Join our hard working team of talented individuals who strive for excellence across all areas

    People-centric

    Fantastic flexible working arrangements available and company benefits package

    #J-18808-Ljbffr
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