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    Senior Tenancy and Leasehold Manager - London, United Kingdom - Michael Page (UK)

    Michael Page (UK)
    Michael Page (UK) London, United Kingdom

    2 weeks ago

    Default job background
    Description

    London Permanent £45,000 - £45,000 per year

    • Work for a leading and expanding housing association.
    • Hybrid working and competitive salary.

    About Our Client

    Our client is a leading G15 Housing Association.

    Job Description

    Your responsibilities will include:

    • Managing 5 patch based Housing officers in the Resident Management team, providing strong leadership to the team, performance managing your team and supporting them to organise and approach their workload with a customer focused approach whilst meeting company targets and priorities
    • Being responsible for dealing with any queries from residents on a particular neighbourhood area from all leaseholders, shared owners and social tenants that are too complex to handle in the Customer Service Centre.
    • Assessing and resolving a wide range of complex enquiries in accordance with established processes, procedures and policies with the objective of providing an outstanding customer experience. This includes, but is not limited to permissions, successions, licences, subletting, assignments, tenancy visits, tenancy checks.
    • Be responsible for delivering, with colleagues, the neighbourhood action plans, ensuring resources are allocated to manage demand.
    • To be continually focused and engaged in driving service improvement
    • Carrying out any home visits, site visits or office appointments to meet residents as required by any policy or process or agreed by the manager.

    The Successful Applicant

    The successful candidate will have:

    • A strong background in the social housing sector and resident management
    • Experience of successfully managing and supporting the day-to-day operations of your team
    • Proven experience in improving service delivery.
    • High level knowledge of statutory, legal and contractual framework around tenancy, homeowner and shared owners' management.
    • Experience of resolving residents' queries for either homeowners or tenants or both
    • Proven experience dealing with complex queries and challenging individuals in a constructive and effective way.
    • Experience working within tight statutory constraints in a high-pressure environment.

    What's on Offer

    What is on offer?

    • Hybrid Working
    • Your holidays are important to us. Take up to 28 days annual leave plus bank holidays.
    • Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
    • Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each year.
    Michael Page is part of the PageGroup. Michael Page is a trading name of Michael Page International Recruitment Limited. Registered in England No Registered Office: 200 Dashwood Lang Road, Bourne Business Park, Addlestone, Surrey, KT15 2NX
    #J-18808-Ljbffr
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