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1st Line/ 2nd Line IT Support Analyst - London, United Kingdom - Vertex Search
Description
Vertex Search are now looking to find a talented and driven Helpdesk Analyst for our top tier financial services client based in central LondonYour RoleTech troubleshooting:
Handle first line issues within a predominantly Microsoft setup, including desktop, hardware and AV supportNetwork know-how: Tackle basic connectivity tasks to keep systems running smoothly
Service delivery:
Manage support tickets to completion or escalation, and document solutions for future reference
User empowerment:
Help with onboarding, offboarding, account setups, and tech access for staff
What You'll NeedTech background:
A degree in IT, Computer Science, (or relevant apprentice experience) plus 2+ years of helpdesk or technical support
Microsoft skills:
Confidence working with Azure, Office 365, and other Microsoft tools like Exchange and AD
Troubleshooting:
The ability to identify and solve various IT issues (including meeting room/AV setup and fixes) quickly and in a professional manner
Communication skills:
Interact effectively with users at all levels of the organization
Deadline focused mindset:
Ability to prioritize tasks and thrive under pressure
Certifications are a plus:
CompTIA A+, Microsoft Azure/365 certifications are a bonus
Why You Should Apply:
Top tier technology, compensation and benefitsGreat culture, training and progression opportunitiesWorld class environment and exceptional talentThis role will work on a rota between early, standard and late shifts (7pm finish) and will involve occasional lifting of equipment.