- Managing day to day running of helpdesk
- Providing an escalation-point for clients
- Continuous improvement of the support process
- Ensuring Platform service and incident SLAs are met
- Assisting the Platform Support Manager with recruitment / Resource planning
- Provide Structured objectives / Mentoring / Performance Reviews for members of the team
- Line management duties including annual reviews, objective setting, personal development planning, succession planning, etc.
- Ensure team members are motivated and have the right level of training to do their job
- Manage personal growth of team members
- Service reporting to Account Managers / Service Delivery Managers & clients
- Ensure client benefit is at the heart of everything we do
- Ensure that data security and data privacy corporate guidelines and processes are followed
- Be supportive of product development and product strategy initiatives. Assist product teams, COO and architects in implementing the business vision
- Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments
- Ensure department processes are documented and adhered to. Ensure knowledge is captured, protected and shared accordingly
- Identify, manage and mitigate the risks that exist in the department/team (operational
- 2+ years in a commercial insurance market customer-facing software support role, including acting as a manager / team leader
- Experience working with demanding high-profile clients
- Experience of line management and personnel management
- Demonstrated ability to work in a high-pressure environment
- Exceptional communication skills
- Strong problem-solving skills / Able to think outside the box
- Affinity for working with complex software products
- Ability to prioritise and resolve issues to high standards and within Service Level Agreement timelines
- Ability to motivate and listen to team members
- Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSO
- Programming in scripting languages and tools including Python, JQuery
- Working with and manipulating JSON documents
- A formal tertiary qualification, preferably a completed degree in computer science, business information systems or similar
- ITIL foundation level
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Relationship Support Manager
Found in: SonicJobs Direct Apply UK - 1 day ago
Leo Recruitment Limited London, United Kingdom Full timeDo you understand what it takes to deliver the highest quality of service to High-Net-Worth clients? · Perhaps you thrive on working in a private banking environment (or similar) and would love a new position that provides financial solutions specifically for the superyacht indu ...
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Business Support Manager
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Shield 4 Services Ltd London, United Kingdom Full timeWe are seeking a highly motivated and experienced Business Support Manager to join our dynamic team and play a critical role in the success of our organization. · In this multifaceted role, you will serve as a strategic partner to the Director, providing insightful analysis and c ...
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Housing with Support Manager
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Metropolitan Thames Valley Verified Company London, United Kingdom Full time £30,000 - £80,000 per yearWe are seeking an experienced Housing with Support Manager to provide on-site housing management, which enables people to live as independently with as much choice and control over their lives as possible. You will be part of a team responsible for day to day running of the servi ...
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IT Support Manager
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Nigel Frank International London, United Kingdom Full timeIT Support Team Lead - London - c£48kI am representing a nationally respected charity organisation, assisting their search for an IT Support Team Lead, in the London area.This is a brilliant opportunity for an experienced team lead to oversee a skilled team, where this position w ...
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Radis Group United KingdomRadis Community Care have an opportunity for a Support Manager to join our team based in Oxfordshire · About the role · Reporting to the Regional Manager the main responsibilities of the role are: · To manage a group of services within a specific region of the company group. T ...
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Digitsonly London, United KingdomYou click on "Publish," and the first load of new work provided by you goes live. A feeling of excitement and anticipation sets in. You happily close your laptop because the first month in your new gig that Digitsonly helped you land was super excitingSo, what is Digitsonly? We a ...
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Postman London, United KingdomPostman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. · The company is headquartered in San Francisco and has an office ...
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Ukrainian Ringostat Support and Success Customer Support Manager Full Remote Детальніше
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IT Support Manager
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Nigel Frank London, England, United Kingdom PermIT Support Team Lead - London - c£48k · I am representing a nationally respected charity organisation, assisting their search for an IT Support Team Lead, in the London area. · This is a brilliant opportunity for an experienced team lead to oversee a skilled team, where this posi ...
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Leadership Support Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Dacorum Borough Council Hemel Hempstead, United Kingdom Full timeLeadership Support Manager · Hemel Hempstead, Hertfordshire · £45,305 - £47,709 (inclusive of London Fringe Weighting) · Ref: C0015 · An exciting opportunity has arisen for a Leadership Support Manager to provide executive PA support to the Chief Executive of the Council and to ...
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Customer Support Manager
Found in: Appcast UK C C2 - 5 days ago
Wine Owners Greater London, United KingdomCustomer Support Manager · Full time, based in London, Hybrid (3 days per week in the office) · Company Overview: · Wine Owners is a rapidly growing SaaS provider that offers innovative software solutions to the wine industry. · After just 4 years there's a real market buzz abou ...
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Salesforce Support Manager
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ITRS London, United KingdomJob Description · About ITRS · Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapid ...
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ITRS London, United KingdomAbout ITRS · Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing. · Ou ...
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Customer Support Manager
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Wine Owners Greater London, United KingdomJob Description · Customer Support Manager · Full time, based in London, Hybrid (3 days per week in the office) · Company Overview: · Wine Owners is a rapidly growing SaaS provider that offers innovative software solutions to the wine industry. · After just 4 years there's a rea ...
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Salesforce Support Manager
Found in: Ziprecruiter UK C2 - 4 days ago
ITRS London, United KingdomJob Description · About ITRS · Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapid ...
Application Support Manager - London, United Kingdom - Verisk
Description
Job Description
Summary and Purpose
The Whitespace Platform went live in August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.
We place a premium on meeting our customers' high expectations of our products, maintaining our excellent service level track record and helping customer get the best experience, both through direct assistance and pointing them in the direction of the growing self-service capabilities of the Platform.
The Business Support Manager has responsibility for managing the day to day running of a group of Platform Support Analysts, ensuring they deliver an exceptional support service to all our clients.
The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday. We will consider both full-time and part-time applicants.
Main Duties
Qualifications
Experience Required
Education / Training / Qualifications Required