Jobs
>
London

    Senior Tenancy Officer - London, United Kingdom - Islington and Shoreditch Housing Association (ISHA)

    Islington and Shoreditch Housing Association (ISHA)
    Islington and Shoreditch Housing Association (ISHA) London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Title: Senior Tenancy Officer

    Hours: 35 hours (full time)

    Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR - This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.

    Salary: £41,757.45 per annum

    Contract: Permanent

    Requirements

    We are looking for a confident, people-focused individual with great interpersonal skills for this busy Senior Tenancy Officer role.

    This is a new role and an exciting opportunity for an experienced Housing Management professional to join our team of Tenancy and Customer Service Officers.

    You will bring your knowledge and experience of providing a generic housing management service with a focus on dealing with anti-social behaviour and all other forms of tenancy management. You will be required to train, develop and motivate 2 customer service advisors responsible for supporting the Tenancy team which includes Outreach & Support and Specialist Housing Officers.

    You will work closely with the Housing Manager to develop the service through improved policies and processes while helping to support and achieve our organisational objectives.

    Some of the key responsibilities of the role include:

    • Management and delivery of wide range of housing management casework to include the preparation and representation of ISHA in court action.
    • Recruitment, training, and continuous development of 2 Customer Services Advisors (Tenancy).
    • Research and drafting of policies and procedures to support the housing management service.
    • Deputise for the Housing Manager

      About You

      We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we're looking for someone with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.

      You don't need to have managed staff before, but you will need an awareness of the employer's responsibilities and good practice in staff management. You should have experience of delivering a housing management service from the start of a tenancy through to the end and everything in between (excluding income recovery). This role would suit an experienced, high performing Housing Officer seeking your next step on your career path.

      You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.

      Other information

      About ISHA

      We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we'll achieve nothing unless we are equally ambitious for our people.

      Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.

      We can't be a brilliant landlord if we don't partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?

      If this sounds exciting, we want you on our team. Please do apply.

      Staff Benefits

      We'll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years' service), eye care vouchers, a cycle to work scheme and other great benefits. We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.

      Inclusion and Diversity

      We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.

      Deadline: 9:00am on Tuesday 21 May 2024

      Interview: Monday 27 May 2024 in person at 102 Blackstock Road.

      Interested?

      If you would like to find out more, please click the apply button. You will be redirected to complete your application for this position.

      No agencies please.

  • Akton Recruitment Ltd

    The Tenancy Officer

    2 weeks ago

    Akton Recruitment Ltd London, United Kingdom

    The Tenancy Officer · Akton Recruitment has an opening for a The Tenancy Officer · The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of · holistic and person-centred tenancy management services across the borough. The Targeted · Tenant ...

  • AckermanPierce

    Tenancy Officer

    2 weeks ago

    AckermanPierce London, United Kingdom

    The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managing their own clients. · * ...

  • Ackerman Pierce

    Tenancy Officer

    2 weeks ago

    Ackerman Pierce London, United Kingdom

    The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managingtheir own clients. · ** ...

  • Colbern Limited

    Tenancy Officer

    1 week ago

    Colbern Limited London, United Kingdom

    NCD · Tenancy Officer · Waltham Forest, Walthamstow · Contract · £17.27 per hour · Our client is looking for an experienced Tenancy Officer. · To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local env ...

  • Eden Brown Synergy

    Tenancy Officer

    2 weeks ago

    Eden Brown Synergy London, United Kingdom

    **Exciting Opportunity**: Tenancy Officer in Croydon · **Location**: Croydon · **Hourly Rate**: £20.92 UMB · **Duration**: 6 months · Are you dedicated to providing top-notch estate management services? Were seeking a Tenancy Officer to join our team. Responsibilities include cha ...

  • Essential Employment

    Tenancy Officer

    3 weeks ago

    Essential Employment Islington, United Kingdom

    **Tenancy Officer needed in Islington, £19.39ph **PAYE - Reference: RQ843718** · - A borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary. · - A Locality-based casework and appointment syst ...

  • Cleantech People

    Tenancy Officer

    1 week ago

    Cleantech People Islington, United Kingdom

    **What's involved with this role: · **Job Ref: Islington RQ1244833** · **Standard DBS disclosure required** · The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borou ...

  • Domus Recruitment Ltd

    Tenancy Officer

    1 day ago

    Domus Recruitment Ltd London, United Kingdom

    Domus Recruitment are working with our client in Islington, who are looking for a Tenancy Officer for their Targeted Tenant Services department. This will be a contract that runs until the end of April, and will also be a hybrid role offering 2 days workingfrom home per week once ...

  • iWork Recruitment Limited

    Tenancy Officer

    2 weeks ago

    iWork Recruitment Limited London, United Kingdom

    Contract to start on until with a possible extension. · To support and assist residents to comply with the terms of their tenancy and lease agreement, be satisfied with their home and local environment and be active members of their community. To work with partners and statutorya ...

  • Ackerman Pierce

    Tenancy Sustainment Officer

    6 days ago

    Ackerman Pierce London, United Kingdom

    The Tenancy Sustainment Officer will have experience creating budget plans supporting homeless clients with welfare benefits and maintain monthly payments for tenancy. The client is looking for an Officer to join the team and hit the ground running managingtheir own clients. · ** ...

  • Lambeth Council

    Tenancy Sustainment Officer

    2 weeks ago

    Lambeth Council London, United Kingdom

    **Tenancy Sustainment Officer** · **SO2: Starting salary £37,653 rising in annual increments to £38,934 pa incl LW** · **Full time Fixed Term/Secondment opportunity (12 months)** · **Hybrid working** · We are looking to recruit an enthusiastic individual to join the Tenancy Susta ...

  • Teqniq Limited

    Tenancy Sustainability Officer

    1 week ago

    Teqniq Limited London, United Kingdom

    Full-time (36 hours per week) **Tenancy Sustainability Officer **contract to start ASAP. · Monday to Friday · 09:00-17:00 · **What is the Job?** · - To work with Neighbourhood Management departments to identify residents/households who have a level of housing support need and thr ...

  • Baird and Co Recruitment

    Tenancy Support Officer

    1 week ago

    Baird and Co Recruitment London, United Kingdom

    Baird and Co Recruitment, a specialist Social Housing recruitment firm, are currently recruiting for a Tenancy Support Officer role, ideally with service development experience in Haringey and Islington. · Starting asap, the role is interim, with the potential for temp to perm. · ...

  • Islington & Shoreditch Housing Association (ISHA)

    Senior Tenancy Officer

    3 weeks ago

    Islington & Shoreditch Housing Association (ISHA) London, United Kingdom

    i · **Position**: · **Job Title**:Senior Tenancy Officer · **Hours**:35 hours (full time) · **Location**:ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR · **Salary**:£41,757.45 · **Contract**:Permanent · **Application Process** · - (a) After reading the job description and perso ...

  • Fawkes and Reece

    Tenancy Progressions Officer

    1 week ago

    Fawkes and Reece London, United Kingdom

    My client are a well known housing developer who focus heavily on build to rent schemes, they are currently looking for a Tenancy Progressions Coordinator to join their team at their head office in Stratford, they also offer Hybrid Working 1-2 days per week · Day to day duties: · ...

  • BRACKENBERRY INTERIMS

    Tenancy Support Officer

    1 week ago

    BRACKENBERRY INTERIMS London, United Kingdom

    **Responsibilities**: · The Tenancy Officer - Targeted Tenant Services will be a skilled practitioner in the provision of holistic and person-centred tenancy management services across the borough. · The Targeted Tenant Service will offer: · - A borough-wide duty and emergency te ...

  • Akton Recruitment

    Tenancy Management Officer

    2 weeks ago

    Akton Recruitment London, United Kingdom

    Tenancy Management Officer · Redbridge · £20 Per Hour · I am recruiting for a local authority who is looking for someone to be the first point of contact for all tenancy related issues, including antisocial behaviour and ensure issues raised are managed. · To provide a comprehens ...

  • Novax Recruitment Ltd

    Tenancy Enforcement Officer

    1 week ago

    Novax Recruitment Ltd London, United Kingdom

    **Tenancy Enforcement Officer** · **The Royal Borough of Greenwich** · **£24 P/H (Umbrella)** · We are currently seeking a Tenancy Enforcement Officers provide a comprehensive, high quality, customer focused range of front · - line services to our residents. · You will be respons ...

  • London Borough of Barking and Dagenham

    Tenancy Sustainment Officer

    1 week ago

    London Borough of Barking and Dagenham London, United Kingdom

    **About this job**: · An opportunity has arisen to work within the council's Private Sector Housing Team as a Tenancy Sustainment Officer. The Private Sector Housing Team at Barking and Dagenham is part of a larger group of Regulatory Services within the Law and Governance Direct ...

  • Royal Borough of Greenwich

    Tenancy Enforcement Officer

    6 days ago

    Royal Borough of Greenwich London, United Kingdom

    **Tenancy Enforcement Officer** · **SO2** · **Closing Date: 17 March 2023** · **Interviews: w/c 20 March 2023** · **Vacancy: 1 x permanent job share (Weds pm, Thurs, Fri)** · **1 x maternity cover (6 months)** · **3 x fixed term** · Tenancy Services are looking to recruit Tenancy ...