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    Customer Success Executive - Woking, United Kingdom - Activ8 Tech Recruitment

    Activ8 Tech Recruitment
    Activ8 Tech Recruitment Woking, United Kingdom

    3 weeks ago

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    Description

    Salary £30,000 - £40,000 depending on experience.

    Hybrid working

    Woking (GU21) based office 3 days per week.

    We are recruiting for a Customer Success Executive to join a digital transformation business.

    The product offering is websites, customer-facing hubs, and internal facing portals and these are sold to housing associations.

    The perfect role for you if you have one of the following experiences:

    • customer success
    • support
    • sales (management level)
    • trainer

    The role is office based (near Woking), with home working 2 days per week.

    Role and Responsibilities

    • Ownership of defined and named customers in the Social Housing sector.
    • Be the proactive voice and representative of the customer organisation ensuring all issues and opportunities identified are effective, swiftly, and professionally dealt with
    • Ticket resolution and day-to-day customer escalation handling
    • Work with your colleagues in the Social Housing pod – particularly the Account Manager(s) – to manage relationships with customers and ensure achievement of personal and Accounts Team revenue targets.
    • Work with marketing and other members of the commercial team on go to market initiatives, campaigns, inviting customers to events, and more.
    • Take primary responsibility for customer retention, day to day issue resolution, and internal escalations as needed to ensure customer satisfaction, loyalty, and reference ability.

    Essential Skills and Qualities

    • Able to build rapport across multiple levels of seniority: C-suite, D-suite, department heads and manager level.
    • Issue resolution in a customer facing role
    • Minimum 3+ years of customer success and/or Account Management experience in a tech/digital field
    • Passion for technology and its ability to solve problems, including a desire to be a subject matter expert who is driven to help customers get the best out of digital transformation.
    • Strong CRM admin and reporting skills, preferably with Salesforce.

    This is a permanent role with room for progression.

    No sponsorship offered.

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