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    HR Manager - Sunderland, United Kingdom - Hays Travel

    Hays Travel
    Hays Travel Sunderland, United Kingdom

    1 week ago

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    Description

    Job description

    Role Summary:

    You will support the Head of HR to deliver an effective people partnering service to the national business. Managing the People Partnering team to help them be their best, meet service standards and live the values of the business. Work collaboratively across the wider People Team: Recruitment, People Services and Learning and Development. Support the Head of HR with the continual improvement of our service through a range of strategic projects.

    Main Responsibilities:

  • Work closely with the Head of HR to drive forward the people agenda, strategic projects and ER advisory services for managers.
  • Manage the workload of the People Partnering team to ensure they perform at their best, deliver to agreed service standards, in line with the SMILE values (supportive, motivational, innovative, loyalty and excellence) and culture of the business.
  • Help to shape and implement effective People solutions to support the achievement of business plans and to meet the needs of the workforce.
  • Ensure all people practices meet legal and compliance standards.
  • Manage complex ER casework including dispute resolutions, disciplinaries, grievances, absence and retirement.
  • Support the People Partners to build trusted and credible relationships with their stakeholders.
  • Work collaboratively across the People Team: Recruitment, People Services, Learning and Development to provide seamless services across Hays Travel, Head Office, Retail Divisions, Business Processing Services and all other areas of the business.
  • As a member of the Safeguarding Team, take an active role in ensuring all relevant measures are in place to manage the safeguarding and welfare of our apprentices and other colleagues.
  • Support the Head of HR in a varied range of projects, for example, pay/ benefits, restructuring, TUPE, and performance management.
  • Support the compilation and delivery of relevant training and coaching for managers.
  • To assist with implementing and developing People policies, practices and procedures in line with current legislation and Company objectives
  • Flexibility to work remotely and travel to any Hays Travel location as required with Head Office presence a key part of the role
  • Comply with all data security and confidentiality requirements.

    • Qualifications required:

    Good basic standard of education, 4 GCSE's or equivalent Grade C or above including English and Maths

    Fully CIPD qualified, or qualified by experience

    3-5 years' proven HR generalist experience

    Willing to work towards qualifications to assist with their own personal development

    Prior people management experience

    Knowledge required:

    Knowledge of all areas of current employment law

    Strong understanding of a people partnering approach

    Ability to easily navigate and use Microsoft Office applications, including Microsoft Word, PowerPoint and Excel

    Skills and Experience required:

    Excellent written and verbal communication skills – at all levels

    Excellent organisational skills and ability to work to tight deadlines

    Ability to prioritise workload of self and others

    Ability to work on own initiative

    Ability to carry out training and instruction on all levels

    Confidentiality

    Ability to work solely and as a member of a team

    Ability to build and maintain effective working relationships at all levels, both internally and externally

    Leadership skills

    Team player with excellent interpersonal skills

    Self-motivated, positive thinker with a 'can-do' attitude

    Strong negotiating skills to be able to deal with difficult and complex situations

    Experience of developing and supporting managers through change

    Knowledge of HRM systems (People XD experience preferred but not essential)

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