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Chatham

    Technical Service Delivery Manager - Chatham, Kent, United Kingdom - Netbox Recruitment

    Netbox Recruitment
    Netbox Recruitment Chatham, Kent, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    Technical Service Delivery Manager

    Chatham

    up to £45,000 pa


    This role, joining an international organisation specialising in Telecoms and Mobile Technology, offers the ability to work closely with major client-facing clients, ensuring service, quality and SLA's are achieved.

    A background in IT, Telecoms, WiFi, Mobile Services, Engineering, Networking etc would be preferred.

    The role of Service Delivery Manager includes:
    • Developing the Service Plans for new projects, as well as upgrading existing clients
    Creating and maintaining all technical and non-technical documentation for the project
    Being responsible for all technical communications with the client
    Being responsible for ensuring any technical issues are managed and discussed with the client, to establish solutions and fixes
    Collaborating with the Key Account Manager for service issues and contract renewals
    Being responsible for the delivery of projects, on time and on budget

    To be considered for the role, you should have:
    • At least 3 years Customer Management experience, ideally with a technical role
    Experience of working and collaborating with multiple teams
    Experience of planning and prioritising your workload
    Relationship management skills
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