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    Apprenticeship - Customer Service Assistant (Permanent) - United Kingdom - Success at School

    Success at School
    Success at School United Kingdom

    1 week ago

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    Description
    JLR Customer Service Advisor Apprentice - Barretts JLR Ashford
    JLR Customer Service Advisor Apprentice - Barretts JLR Ashford

    JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: and Jaguar, one of the world's premier luxury sports saloon and sports car marques.

    The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

    We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.

    We are looking for people who share our passion to join our highly successful retail apprenticeship programme.
    The JLR Customer Service Advisor Apprenticeship

    The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor.

    But what does a Customer Service Advisor do?

    A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work.

    They will handle administrative and customer relations aspects of service department operations. Interpreting customer concerns and comments and liaising with Service Technicians.

    • Booking/scheduling vehicle services.
    • Liaisingwith customers about any additional work required.
    • We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

    Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

    Training Provided

    As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.

    Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.

    This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.
    (Level 2 / 5 Customer Service Apprenticeship

    • Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. Quality focus
    • GCSE grades 9 – 4 (A – C) or equivalent in English, Maths and two other subjects are required.

    In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A – C or above in English, Maths and either a Science or Technical subject.

    'Functional Skills Level 2

    • There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.

    Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification.

    Embedded within your training are the JLR global training materials.

    This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.

    We understand the importance of diversity and inclusion. We welcome applications from all backgrounds, especially underrepresented groups such as female applicants or applicants from ethnic minorities.

    Inspiro Learning are the main point of contact for this vacancy and carry out the full recruitment service for the JLR network.

    Approaching the retailer directly will not always help your application.
    Get test careers advice and info on apprenticeships and school leaver jobs.
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