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    Apprentice 1st Line Service Desk Engineer - United Kingdom - Breath HR

    Breath HR
    Breath HR United Kingdom

    1 week ago

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    Description

    Apprentice 1st Line Service Desk Engineer

    Coleshill, B46

    Vacancy listed 01/01/2023

    Details

    Overview


    Can you envisage yourself working with South West's leading managed service provider?

    How about a company that puts people before technology and allows you to shape your own work environment? If you have the passion, motivation, and dedication to provide first-class customer service, you may be what we're looking for.

    Join a team that is committed to revolutionising the way people work and communicate. As a Apprentice 1st Line Service Desk Engineer, you will be the first point of contact for IT-related queries from our diverse client base. As well as helping and advising end-users with a range of queries, you will also communicate and solve technical issues over the telephone and via remote support. You'll also oversee managing tickets, escalations and follow-ups.

    Responsibilities and tasks

    · Take, log and progress tickets on the helpdesk system

    · Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning

    · Hardware and software repairs in a workshop facility

    · Carry out network documentation and reporting

    · Diagnose and resolving faults on IT equipment

    · Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults

    · Install software and hardware including the updating of drivers and antivirus software

    · To record and update requests for support and maintenance with feedback to requestors regarding progress

    · Provide support for Server based operating systems, desktop and office 365

    · Attend relevant courses in respect of professional development of ICT knowledge

    · Undertake small local projects and participate in larger projects under direction

    · Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information

    · To be familiar with the requirements of Data Protection legislation and to ensure compliance with it

    · To undertake any other duties of a similar level and responsibility as may be required

    Sound like the job for you? You will need:


    · Competent in Microsoft Office applications

    · Confident and professional telephone manner

    · Good written and verbal communication skills

    · Ability to understand, interpret and analyse data

    · Ability to input data accurately and efficiently

    · Confidence and ability to learn new IT systems quickly

    · An interest in computers and computing

    · Ability to absorb new ideas and concepts quickly

    · An organised and methodical approach to work

    · Ability to work well as part of a team as well as on their own

    · A self-starter who is able to follow instructions and complete tasks

    Desired qualifications

    The ideal candidate will have GCSE (or equivalent) A*-C/9-4 grades in English and maths

    General interest in ICT

    Knowledge of Microsoft Office products


    • Generous incentives for reaching team and company goals.

    • A high-powered work device.

    • Company mobile phone

    • A proactive approach to ongoing training to help you develop life-long skills.

    • An easy-going environment and culture (we all enjoy what we do)

    #J-18808-Ljbffr
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