Jobs
>
Glasgow

    Complaints Handler - Glasgow, United Kingdom - Teleperformance

    Teleperformance
    Teleperformance Glasgow, United Kingdom

    1 week ago

    Default job background
    Description

    Overview

    Are you ready for your new challenge?

    We are currently looking to grow our team of complaint handlers within our office environment based in Glasgow. The ideal candidate will have the responsibility of the end to end complaint journey. As part of this role you will communicate both written and verbally with customer, client and other stakeholders in order to ensure a full and thorough investigation has been completed and the correct resolution and outcome has been issued to the customer in line with FCA standards.

    Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)

  • Manage, investigate and progress multiple complaints through to resolution.
  • Acknowledge and resolve complaints within set timeframes, as defined by the company and FCA, both via telephone and in writing
  • Proactive prioritisation and management of own allocated workload.
  • Investigate root cause of complaint and gather information from relevant teams or stakeholders
  • A confident communicator who can maintain an empathetic approach whilst adhering to company policy and procedures
  • Regular communication with our customers, both in writing and by telephone, to gather information, address issues, concerns and objections and notify of complaint outcome
  • Demonstrate knowledge and awareness of compliance requirements and take responsibility for adherence to regulatory and compliance controls and quality assurance
  • Provide feedback, where appropriate, in line with continuous improvement culture
  • Ensure compliance with legal and industry regulations, organisational policies and professional codes of conduct
  • Maintain and develop own technical knowledge and expertise.

    • Main Job Requirements

  • Minimum 1 years' experience of complaint handling within Financial Services organization
  • Excellent telephone manner, with the ability to build rapport with the customer to ensure they feel supported, receive best in class service at every touchpoint and have a clear understanding of next steps
  • Can demonstrate the ability to construct clear and concise written communications, using correct spelling and grammar
  • Is able to demonstrate experience in complex, regulated customer service environment.
  • Can confidently manage assigned workloads
  • Able to prioritise workloads to meet targets and timelines
  • Objection handling whilst remaining professional

    • Required Skills

  • Passionate about delivering excellent customer service
  • Attention to detail
  • Is able to demonstrate excellent communication skills both verbally and in writing
  • Comprehensive technical/computer skills

    • Competencies and Specific Skills

  • Customer focused
  • Excellent communication and influencing skills
  • Advanced relationship building and stakeholder management skills
  • Advanced levels of resilience and focus
  • Self-motivated and can motivate others, with can-do attitude
  • Anderson Knight

    Complaints Handler

    1 day ago

    Anderson Knight Glasgow, United Kingdom

    Are you a skilled communicator with a passion for resolving customer issues? · - Do you thrive in a fast-paced environment and possess exceptional problem-solving skills? · If so, we have an exciting opportunity for you to join one of our clients as a Complaints Handler. As a Com ...

  • MB Group

    Complaints Handler

    1 week ago

    MB Group Glasgow, United Kingdom

    Fantastic opportunity for a Complaints Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. · As a leading figure in the clai ...

  • Meraki Talent Limited

    Complaints Handler

    1 week ago

    Meraki Talent Limited Glasgow, United Kingdom

    **Complaint Handler - Polish Speaker** · **Glasgow - Hybrid (2 days office)** · **Perm, Full-time** · **£25,000** · Meraki Talent is partnered with a global insurance product provider to appoint a Complaints Handler (polish speaking) on a full-term, permanent basis. This opportun ...

  • Anderson Knight

    Complaints Handler

    4 days ago

    Anderson Knight Glasgow, United Kingdom

    Anderson knight is looking for a Complaints Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. The purpose of this role is to ensure any complaints are managed and resolved inline with procedures. You will be responsible for providi ...

  • Meraki

    Complaint Handler

    1 week ago

    Meraki Glasgow, United Kingdom

    Meraki Talent are seeking an experienced Complaints Handler for a permanent opportunity within the heart of Glasgow. · Joining an established team, you will be instrumental in supporting customers through their complaint journey, ensuring a smooth and customer focused service. · ...

  • Teleperformance

    Complaints Handler

    1 week ago

    Teleperformance Glasgow, United Kingdom

    Overview: · **Job Title**: Financial Services Complaints Handler **(Glasgow Based)** · **Location**: Glasgow UK - **(Office Based)** · **Travel Required**: No · **Department**:Customer Resolutions · **Management Responsibility for**:N/A · **Reports to**: Customer Resolutions Mana ...

  • AXA UK

    Complaints Handler

    1 week ago

    AXA UK Glasgow, United Kingdom

    **About the role**: · We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow or Haverhill office. Working within our Commercial Insurance Department, you'll be working with some great people, so your ability to build strong relationships will b ...

  • Anderson Knight

    Complaints Handler

    1 day ago

    Anderson Knight Glasgow, United Kingdom

    Anderson Knight are looking to recruit a Complaint Handler for one of our priority clients based in Glasgow. This is a full time, permanent position. Hybrid working is available after training has been completed. · You will be required to resolve complaints in line with company p ...

  • Adecco UK

    Complaints Handler

    1 day ago

    Adecco UK Glasgow, United Kingdom

    **Role Title: Customer Care Specialist** · **Location: Glasgow** · **Duration: 4 Months - Potential for extension/Permanency** · **Rate: £12ph** · **Monday to Friday 9am - 5pm** · **The opportunity**: · *** · An exciting opportunity has arisen in for a · **Customer Care Specialis ...

  • Clydebuilt Home Improvements

    Complaints Handler

    5 days ago

    Clydebuilt Home Improvements Glasgow, United Kingdom

    Clydebuilt Home Improvements are a home improvements company with an office in Cambuslang and we are rapidly expanding our portfolio of products for 2023. · We are looking to add to our Customer services department with a fresh new face. Reporting to the Office Manager you will b ...

  • Chubb INA Holdings Inc.

    Complaint Handler

    4 days ago

    Chubb INA Holdings Inc. Glasgow, United Kingdom

    Are you fluent in Portuguese and English? · If you are passionate about growing your skills within the largest property & casualty insurer in the world with offices in 54 countries, excellent employee benefits and a diverse working culture, then we would love to hear from you · W ...

  • Combined Insurance

    Complaint Handler

    1 week ago

    Combined Insurance Glasgow, United Kingdom

    Are you fluent in Portuguese and English? · If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you · We have an excellent opportunity with ...

  • Matt Burton Associates

    Complaints Handler

    1 week ago

    Matt Burton Associates Glasgow, United Kingdom

    Fantastic opportunity for a Property Claims Handler for one of the largest insurance companies in the UK. The client prides themselves on providing exceptional service for their clients, as well as ensuring the happiness and growth of their employees. · As a leading figure in the ...

  • Chubb INA Holdings Inc.

    Complaint Handler

    4 days ago

    Chubb INA Holdings Inc. Glasgow, United Kingdom

    Are you fluent in French and English? · If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you · We have an excellent opportunity within o ...

  • Chubb

    Complaint Handler

    1 week ago

    Chubb Glasgow, United Kingdom

    Are you fluent in Portuguese and English? · If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you · We have an excellent opportunity with ...

  • MERJE Ltd

    Customer Complaints Handler

    1 week ago

    MERJE Ltd Glasgow, United Kingdom

    **Full time / permanent** · **Monday - Friday, 37.5 hrs 8.30am - 5pm** · **Glasgow · - Hybrid working** · We have a fantastic opportunity for a motivated and customer focused individual to join my clients Complaints team as a Complaints Handler. · We are currently looking for a C ...

  • Sedgwick Resource Solutions

    Claims Complaints Handlers

    2 days ago

    Sedgwick Resource Solutions Glasgow, United Kingdom

    **Title**: Claims Complaints Handler · **Salary**: Competitive · - Dependent upon experience · **Location**: Remote · **Term**: Permanent, Full-Time · **Your New Job**: · - Are you passionate about delivering an excellent service and want a new challenge? · - Do you have great at ...

  • Anderson Knight

    Complaints Resolution Handler

    5 days ago

    Anderson Knight Finnieston, United Kingdom

    **Complaints Resolution Handler** · Anderson Knight working with a leading organisation within the financial services industry. They are currently looking to recruit a Complaints Resolution Handler, reporting to the Complaints Team Leader. The main responsibilities include coming ...

  • Chubb INA Holdings Inc.

    Uk&i Complaint Handler

    4 days ago

    Chubb INA Holdings Inc. Glasgow, United Kingdom

    Do you have experience dealing with end to end complaints? · If you are passionate about growing your skills within one of the largest insurers in the world with, excellent employee benefits and a diverse working culture, then we would love to hear from you · We have an excellent ...

  • eFinancialCareers

    Complaints Handler

    1 week ago

    eFinancialCareers Stirling, United Kingdom

    At M&G our purpose is **to **help people manage and grow their savings and investments, responsibly.** As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clientsand identifying new opportunities ...