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    Application Support Lead - London, United Kingdom - Cititec Talent

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    Job Description

    Lead Application Support Analyst - Commodities Trading (London)

    £120,000 - £130,000 + bonus

    3 days in office - London

    About the Role:

    This role offers the opportunity for a highly experienced Lead Application Support Analyst to join a dynamic and global Application Support team. They will play a pivotal role in ensuring the smooth operation of mission-critical ETRM/CTRM platforms used by the company's global Commodities Trading team.

    Key Responsibilities:

    • Lead the support of a portfolio of 8 ETRM/CTRM systems, including Allegro, TriplePoint/Tempest, Bunkertech, Aspect, OpenLink, and Amphora.
    • Provide expert troubleshooting and resolution for complex technical issues related to the company's commodities trading applications.
    • Partner with traders, trade executioners, and other stakeholders to understand their needs and identify root causes of problems.
    • Develop and maintain comprehensive knowledge bases and documentation for application support procedures.
    • Collaborate with development teams on bug fixes and enhancements to the trading applications.

    Essential Skills and Experience:

    • A minimum of 5+ years of experience in an Application Support role within the Commodities Trading industry is required.
    • Proven expertise in troubleshooting ETRM/CTRM platforms is essential.
    • In-depth knowledge of SQL and its application to support trading applications.
    • Excellent communication and interpersonal skills are required, with the ability to build strong relationships with both technical and non-technical stakeholders.

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