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    Customer Experience - London, United Kingdom - AKTON Resourcing Ltd

    AKTON Resourcing Ltd background
    Description
    Head of Customer Experience

    ASAP
    Hybrid - 2 days in office

    Accountable for leading and managing specific Council services at a tactical delivery level, providing professional expertise, leading on a complex programme or the commissioning of services for the Council.

    Provide strong leadership management and guidance regarding the allocation of resources, risk management, change management and behaviours within a specific service area.

    Councillors, other Boroughs, the communities we serve and partners.

    • Work collaboratively across all service areas with other senior managers (including those from partner organisations and agencies) in order to deliver services, generate efficiencies and create synergies wherever possible.
    • Be accountable for associated budget and have affordable plans in place to deliver the Medium Term Financial Plan.
    • The service area you manage is compliant and performance management is monitored, and remedial action is taken promptly and at pace.
    Good knowledge of customer satisfaction and performance monitoring tools and techniques.

    • Ability to set, use and share performance data to drive improvement at a service wide level.
    • Passionate about Customer Experience #J 18808 Ljbffr


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