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    Technical Support - London, United Kingdom - ALTOUR

    ALTOUR
    ALTOUR London, United Kingdom

    2 weeks ago

    Default job background
    Description

    Technical operations support is responsible for supporting of all phases of client implementation ensuring it is managed and completed in a timely manner.

    They will provide administrative and organisational support to the business as related to the on-boarding of new business, existing client implementations and operational projects.

    Master Account Portal (MAP) updates – Monitoring and actioning requests (training will be offered)
    General office administration assistance where directed by Manager (if reporting into me/Vanessa – the Talent form said Suzanne)

    Managing all phases of a client implementation, ensuring it is managed in a timely manner, adoption targets are agreed, and objectives are communicated to the business through effective consultation and planning the on-boarding process.

    Attend conference calls on a regular basis during the setup process and beyond their launch, working with the online team during the launch stage.

    Implementing small to mid-size accounts and following through to hand over to account manager/TAM
    Assisting with implementing European and Global accounts
    Attending networking events when required

    Experience of new client implementations, preferable from a business travel / TMC environment but similar sectors such as GDS or airline may also be considered.

    Knowledge of SABRE GDS and Salesforce preferable.
    IT literate, familiar with MS Office Suite
    Intermediate to advanced experience in MS PowerPoint or other MS Office products preferred
    Previous experience/knowledge on travel industry online booking tools and GDS systems preferred
    Background in new client implementations
    Excel
    Sharepoint
    Internova Travel Group is an Equal Opportunity Employer.

    We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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