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    IT Technical Support - London, United Kingdom - Lufthansa Technik Landing Gear Services UK

    Lufthansa Technik Landing Gear Services UK
    Lufthansa Technik Landing Gear Services UK London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Tasks

    Your main tasks include, among others:

  • 2nd line technical desktop support for all onsite users, including management of the Servers and Routers
  • 1st line Technical support for home users
  • Act as a liaison between multiple departments/group IT, making sure this is done from start to finish
  • Involved in multiple IT projects and will be working directly with head of IT
  • Responsible in supporting the team in raising IT tickets inclusive of self-management of your own tickets
  • Involved in IT change control process of release management and platform testing
  • Carry out and coordinate testing for any IT changes alongside regular testing (Including IT project work)
  • Able to create documentation for end user/included technical guides. (This will also include giving training)
  • Research new technologies to suit our needs and requirements for the business, future tech ready
  • Working with wider group companies in applying IT best practice, internal training will be given
  • Responsible for IT security, patch management cycles for our entire IT setup (Working alongside Group IT)

    • Requirements

    The ideal IT Technical Support should meet the following requirements:

  • Basic IT knowledge and has interest in working within IT department (KPI development plan will be set)
  • Technical qualifications in Microsoft, Cisco, HP would be desired, ITIL v3 or project management is good to have
  • Experience in supporting end-user for IT desktop support /Application support for over 3 to 4 years
  • Strong customer and service orientation, you will be the front line and 2nd support for London site
  • Ability to liaise with staff all level and to communicate information in a simple manner
  • Can work well on own initiative and within a team environment. (#ONETEAM)
  • Out of hours support may be required at times for system updates, being flexible is very important

    • * Must possess a legal work permit in the UK

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