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    Account Manager - London, United Kingdom - Verisk

    Verisk
    Verisk London, United Kingdom

    Found in: Talent UK C2 - 4 days ago

    Default job background
    Full time
    Description

    Job Description

    Summary and Purpose

    Responsible for the development of new sales opportunities, converting these to confirmed sales, managing the client through the onboarding process including the contracting process and maintaining a strong collaborative relationship with the client once on board. Liaising with colleagues across Whitespace to ensure all the Client's ongoing transactional and strategic needs as they pertain to the Whitespace Platform.

    Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.

    Main Duties

  • Manage and grow the Whitespace relationship with existing clients
  • Actively seek and convert new business opportunities as appropriate
  • Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients
  • Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign
  • Build and maintain strong long-lasting customer relationships to ensure all client needs are met both short term transactional and longer-term strategic objectives as they pertain to the Whitespace Platform
  • Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services
  • Organise and deliver Whitespace Platform demonstrations to prospective and existing customers
  • Attend, run or assist at customer training demonstrations with other Account Managers
  • Operate as the first point of contact for non-technical matters specific to your accounts
  • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings
  • Record all work using the company's preferred CRM and DMS system
  • Provide support to the Chief Platform Officer and Whitespace Commercial Officer as required
  • Undertake full account reviews and analysis using preferred company reporting tools
  • Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process
  • Successfully manage the end-to-end onboarding process for all new customers
  • Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively
  • Willingness to work flexible hours at times, based on needs

    • Qualifications

    Experience Required

  • Extensive experience in a London specialty/wholesale insurance market
  • Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance
  • Delivering client-focussed solutions to customer needs
  • Experience of using Whitespace would be a plus

    • Education / Training / Qualifications required

  • Chartered Insurance Institute (CII) desired but not essential
  • Maths and English GCSEs at grade C or above

    • Knowledge / Skills / Attributes required

  • Strong verbal and written communication skills
  • Excellent listening, negotiating and presentation skills
  • Understanding of stakeholder management
  • Intermediate understanding of the risk placement process between brokers and carriers
  • Solid experience with CRM software and MS Office
  • Understanding of insurance acronyms and terminology
  • Broad understanding of the London Insurance Market
  • Entry level understanding of the global Insurance Industry
  • An interest in technological advances in Insurtech
  • Willingness to learn and be agile in a fast-paced environment
  • Ability to operate collaboratively with colleagues is essential
  • Ability to listen and retain new information quickly to disseminate to relevant internal stakeholders
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