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    IT Support Engineer/ Service Desk - Wigan, Greater Manchester, United Kingdom - Wn1 IT

    Wn1 IT
    Wn1 IT Wigan, Greater Manchester, United Kingdom

    1 week ago

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    Description
    IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field)
    Home WN1 Careers IT Helpdesk Engineer (hybrid helpdesk 1st/2nd line & field)
    WN1 Technology is seeking an IT Helpdesk Engineer to join our growing team. This is an excellent opportunity to develop your career within the technology sector.

    WN1 Technology is a progressive MSP support services company in Wigan with a passion for fantastic customer services who are looking for an IT helpdesk engineer to join our team primarily based in the Wigan office but with some field work.

    We work in main areas IT support, managed internet services and managed security infrastructure.

    Our highly experienced team of professionals are committed to helping organisations navigate the complexities of today's rapidly evolving landscape, as our mission says we will always focus on the 'why' and use our experience to deliver the optimal solution.

    The successful candidate should be able to demonstrate previous experience in problem-solving, customer services, clear telephone skills and strong skills in some of the following areas with 3+ years of experience
    Record any IT issues raised into a helpdesk system (Issues may be raised by, phone, email, helpdesk ticket, monitoring software)
    Resolve the issues with the agreed SLA and update the helpdesk system
    Configure & install IT hardware, software or services either onsite or on customer premise
    Give advice / training to customers on the best use of their IT systems
    Ensure that customers systems/servers/backups are running at their best and recommend any changes required
    Ensure that IT issues are progressed through to closure

    Designing, installing and maintaining IT networks, including, desktops, laptops, servers, routers, wireless networks, backup systems, antivirus solutions, software, switches, wan connections, email systems, web hosting, VPN solutions, cloud based solutions, campus wide networks, lease lines, DSL circuits, custom software, VOIP, smart phones, multi-tenanted internet access.

    Active directory administration, server migration, server failure
    Keep abreast with new technologies and software updates
    Installing new software
    Installing new hardware (servers, printers, computer work stations etc)
    Setting up user accounts, permissions and passwords
    Fixing network faults
    Technical support for people using the network
    Training staff/customers on new systems
    Day to day admin and monitoring of network use
    Planning future improvements
    Suggesting IT solutions to business problems
    Making sure all IT meets industry standards
    Supervising helpdesk staff
    Experience of desktop support – Setup of Windows/Mac based hardware for clients, diagnosing and resolving desktop issues
    Microsoft Office 365 setup / administration
    Server based – installation, configuration, Active Directory, group policies, hyper-v, DNS, DHCP
    Network setup – Installation and configuration of network switches, including routing, vlans, Cisco, Meraki and Ubiquiti
    Firewall configuration to best practices experience in Mikrotik, Draytek products an advantage
    Switch configuration – VLANs, Spanning tree, IP Routing
    Can demonstrate previous experience in problem-solving, customer services, clear telephone skills, with a full clean UK driving license
    Data cabling experience would be a bonus
    A competitive salary commensurate with experience
    Opportunities for professional growth and development
    Full Induction and training


    Job Type:
    Full-time


    Salary:
    £25k to £30k depending on experience

    Hours:
    Monday to Friday 8.
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