- Weekly completion and sending of KPI Reports.
- Ensure shipper's commercial invoices have the required customs information.
- Monitor weekly PODs outstanding.
- Submit clearances with 3rd Party Brokers.
- Maintaining log of customer claims.
- Handle customer calls and deal with customer queries.
- Track & Trace of inbound shipments.
- Informing customer of transit times.
- Must apply attention to detail and ensure accuracy of data input at all times.
- Provide solutions and initiative and understand customer's need to improve customer experience.
- Ensure high customer satisfaction level to retain customers.
- Manage daily complaints and ensure timely resolution.
- Maintain good and appropriate records on customer management system.
- Handle and assist escalated cases until customer is satisfied.
- Maintain good relationship with all internal stakeholders to ensure all departments are aligned and updated.
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Customer Service Consultant
1 week ago
Capita plc Coventry, United Kingdom}VH;t06% @n][67{5ۭϏgY726k~XRfNNśi]2ngb=^t'cX'IJuqn{z۪λmpϿG4'.W=Pr wX0@=PGc٢oOkX8z`j'|)~7zA;S: f,kpSVUs?p=óܱG/V0ZPtZ7*V_PT':Xxp8 Pxu1ٮj|+ $vl633S3[5 =Y"-^[FkW?4gv#7tq=W[NRĴ:H$yUvvv̓Jr}?%1zVfR#Ê)몕y/ٔnwv n=\Y|w QshAe+K3˱K%_WmRJ`6 o= );0qWFgyv;e0 Cn[%ie *S浦a(ި]6r,KZM*͊TeYR*$gmWXБ=zܰV ...
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Customer Service Representative
1 week ago
Capita plc Coventry, United Kingdom}VH;t06% @n][67{5ۭϏgY726k~XRfNNśi]2ngb=^t'cX'IJuqn{z۪λmpϿG4'.W=Pr wX0@=PGc٢oOkX8z`j'|)~7zA;S:> f,kpSVUs?p=óܱG/V0ZPtZ7*V_PT':Xxp>8> Pxu1ٮj|+ $vl633S3[5 =Y"-^[FkW?4gv#7tq=W[NRĴ:H$yUvvv̓Jr}?>%1zVfR#Ê)몕y/ٔnwv> n=\Y|w QshAe+K3˱K%_WmRJ`6 o= );0qWFgyv;e0 Cn[%ie *S浦a(ި]6r,KZM*͊TeYR*$gmWX ...
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Customer Service Consultant
1 day ago
HSBC Stratford-upon-Avon, United Kingdom-Job description · What you'll do · The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Serv ...
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Customer Service Agent
3 days ago
Reed Business Support Stratford, United KingdomAre you looking for a customer service role? · Are you looking for remote work? · Do you have a good phone manner? · Currently recruiting for Customer Service Advisors who can work from home, taking calls from residents and dealing with their issue or requests. · You will be requ ...
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Customer Service Representatives
10 hours ago
Washstation Limited Stratford-upon-Avon, United Kingdom**Job details** · **Salary** · Up to £14 per hour, depending on experience. · Pro-rata · **Job type** · Part -time. · Permanent position. · **Full Job Description** · Washstation are a rapidly growing Managed Laundry Services provider with 300 sites across the UK. The customer se ...
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Customer Service Advisor
2 days ago
Axis Europe Stratford, United Kingdom**Reference Number** · Ref-19407 · **Location** · Stratford · **Contract Type** · Full-Time Permanent · **Closing Date** · 21/01/2023 · **Role**: · We have an opportunity for a Customer Service Advisor to join our team in Stratford for Estuary. Within this role, you will provide ...
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Customer Service Advisor
3 days ago
Axis Europe Stratford, United Kingdom**Reference Number** · Ref-19568 · **Location** · Stratford · **Contract Type** · Full-Time Permanent · **Closing Date** · 15/02/2023 · **Role**: · We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and ...
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Customer Service Administrator
2 days ago
Institution of Fire Engineers Stratford-upon-Avon, United Kingdom**Friendly, approachable, know your way around Microsoft Office? Read on if that's you...** · **About the IFE** · **The Institution of Fire Engineers (IFE) **is a global professional membership body of more than 11,000 fire engineers striving to build a safer society. With over 1 ...
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Customer Service Assistant
10 hours ago
Great Bear Stretford, United Kingdom**Company Description** · Great Bear is a leading 3rd party logistics business providing a wide range of ambient warehousing services, shared-user and dedicated transport solutions to a wide variety of customers alongside offering a flexible mix of added-value services to simplif ...
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Customer Service Advisor
1 day ago
Axis Europe Stratford, United Kingdom**Job Details**: · Ref-22043 · **Location** · Stratford · **Contract Type** · Full-Time Permanent · **Closing Date** · 29/09/2023 · **Role**: · We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and cust ...
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Employability and Customer Service Tutor
10 hours ago
Trigon Recruitment Stratford, United Kingdom**Role: · - Employability and Customer Service Tutor** · **Salary: · - Up to £30k** · **Location: · - Bromley by Bow and Croydon** · **Role Overview** · **Responsibilities** · - To deliver Employability and Customer Service, entry up to level 2 · - To motivate and inspire learner ...
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Customer Service Administrator
2 days ago
Sopra Steria Quinton, United KingdomAre you looking for a new role where you can learn some new skills and showcase your potential? Are you comfortable working in a role which is really varied, and no two days are the same? · We are recruiting an Administrator to join our fast-paced team based in Birmingham. You wi ...
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Customer Service Administrator
3 days ago
THE RECRUITMENT DUO Henley-in-Arden, United Kingdom**Role: Customer Service Administrator** · **Contract: Permanent** · **Salary: £25,000** · **Location: Henley-in-Arden B95** · **Benefits: Free onsite parking, 25 days holiday plus Bank Holidays, pension scheme, automotive benefits related to MOTs and services** · We are working ...
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Customer Service
3 days ago
BRELLIS RECRUITMENT LIMITED Warwick, United KingdomCustomer Service / Credit Controller · - Leamington · Are you currently working in a customer focused position, either in the office, retail or hospitality environment. Would you like to put those customer service and relationship building skills to use in a finance position? We ...
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Customer Service
10 hours ago
Portable Parties Ltd Kenilworth, United KingdomEstablished in 2021, Portable Parties is the leading Inflatable Nightclub supplier in the world, with customers and licensees in the United Kingdom and worldwide. The company prides itself on communication, quality and transparency. · This is a fantastic opportunity to join an or ...
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Customer Service
1 day ago
PGS Global Logistics Birmingham, United KingdomCustomer Service · Based in Aston Birmingham · Are you passionate about delivering exceptional Customer Service & Administration? Do you enjoy problem solving within a fast-paced environment? If this sounds like you, we would love to hear from you · An exciting opportunity has ar ...
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Customer Service
3 days ago
Simpson Strong-Tie Tamworth, United Kingdom**Customer Service & Data Support Co-ordinator** · Tamworth, Staffordshire · **About Us** · Simpson Strong-Tie is a market leader in the manufacture of structural connectors, fasteners and anchors that support the construction process. · With decades of experience behind us, we n ...
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Customer Service
2 days ago
Rhodium Consulting Limited Sutton, United KingdomRef: JR1732 · Vacancy - Customer Service Account Executive · Location - near Sutton, Surrey · Working hours - Monday to Friday 8.30am to 5pm (core hours) · Salary - up to £35,000 per annum + commission OTE £45,000 · Young, fun, dynamic company with cool offices based near Sutton, ...
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Customer Service
10 hours ago
Kenneth Brian Associates Sutton, United Kingdom**Job description** · **Customer Service Executive - £21,000-£23,000** · Kenneth Brian Associates are working with a well known organisation based in Sutton, who are looking for Contact Centre Agents to join their buzzy team · This is very different to the average Contact Centre ...
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Customer Service
3 days ago
Pertemps Redditch Commercial Solihull, United Kingdom**Customer Service and Sales** · - Pro-active and reactive customer service and sales calls · - Sales and up selling · - Supporting external Sales team, trainers and engineers · - Diary Management for Sales team, trainers and engineers · - Maintaining the CRM to a high degree of ...
Customer Service - Stretford, United Kingdom - The Recpool Group Ltd
Description
Would you like to work for a multi-national logistics operation?Customer Service – Road FreightThe Customer Service Executive will ensure timely and accurate movement of freight and information, while providing exceptional customer service to internal and external Customers within the Road Freight DepartmentMain Duties and Responsibilities:
To be considered for this position, candidates must have previous experience working within freight preferably, road freight or transport logistics.
Proven experience of using logistics and transport management systems would be advantageous