Jobs
>
London

    Senior Manager, Service Delivery Management - United Kingdom - GitHub, Inc.

    GitHub, Inc.
    GitHub, Inc. United Kingdom

    2 weeks ago

    Default job background
    Description

    As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software.

    In this role you can work from Remote, United Kingdom


    GitHub is seeking a Senior Manager for Service Delivery for our Expert Services team reporting to the Director of EMEA.

    This position manages a team of Services Delivery Engineers and works closely with the Director, Engagement Managers and Project Managers to provide excellent customer service to our customers, as well as serve as a liaison to internal teams.

    This is a remote position that will be focused on supporting engagements in a specific geo/vertical.

    The Senior Manager for Service Delivery plays a pivotal role in maintaining customer satisfaction by facilitating exceptional service from commencement to completion of service deliveries.

    This role is the liaison between internal teams and services sales, with a primary focus on stakeholder alignment and unblocking throughout the entire services process.

    In addition, they are responsible for managing a team of services engineers and helping them continue to grow and build their skills in GitHub.

    The Enterprise Services Delivery Manager is also focused on ongoing process improvement and operations flow specific to engagements to maintain a scalable, repeatable business.


    Collaborate with field services sales to understand customer needs so that Expert Services delivery can exceed expectations.
    Attend customer kick-off calls, build customer rapport, and garner customer feedback via satisfaction related surveys.

    Be the primary point of contact for the Services Delivery team when it comes to delivery expectations, customer context, or sales.

    Help standardize and optimize the engagement process flow.

    Possess a deep knowledge of best practices when it comes to strategic delivery and customer satisfaction, executing in effective ways across complex projects.

    Assist in recruitment, management, and onboarding of new team members.
    Be a secondary support to the Project Management function.
    Experience in a professional services, technology delivery, or software implementation operations role
    Experience helping solve the problems of GitHub customers
    Experience working for a technology vendor in the DevOps, DevSecOps or Developer AI industry in an operations or project management capacity
    Basic awareness of software development vocabulary and technical aptitude to learn basic Git and GitHub vocabulary
    Ship to learn

    We're also home to the biggest open-source community on earth (and 99% of the world's software has open-source code in its DNA).

    Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond).

    We're remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.

  • Understanding Recruitment

    IT Delivery Manager

    2 weeks ago

    Understanding Recruitment London, United Kingdom

    **IT Delivery Manager** · An exciting opportunity has arisen for an IT Delivery Manager to join an amazing charity and assist the delivery of their technology services. The IT Delivery Manager will be expected to go to the Vauxhall, London offices once a week. As the IT DeliveryM ...

  • Jefferson Frank

    Delivery Manager

    6 days ago

    Jefferson Frank London, United Kingdom

    One of my clients within the public sector space are currently hiring for a Senior Delivery Manager with SC and NPPV3 Clearance to join the team and lead the delivery of a central government cloud platform. · 6 Month Contract - Remote/Occasional travel to London - 2 Stage IV - Ou ...

  • Trust Payments

    Delivery Manager

    2 weeks ago

    Trust Payments London, United Kingdom

    Trust Payments have an exciting opportunity for a **Delivery Manager** to join their team. · Location: London · **Salary**: Competitive + Benefits · **About Us**: · Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology an ...

  • Michael Bailey Associates

    Delivery Manager

    1 week ago

    Michael Bailey Associates London, United Kingdom

    **DELIVERY MANAGER URGENTLY REQUIRED FOR 6 MONTH PUBLIC SECTOR CONTRACT** · **SC CLEARANCE REQUIRED** · **FULLY REMOTE WORKING ARRANGEMENT** · **EXCELLENT DAY RATE** · As a Senior Technology Delivery Manager, you will be responsible for delivering products within agreed timescale ...

  • Experis LTD

    Delivery Manager

    2 weeks ago

    Experis LTD London, United Kingdom

    **Delivery Manager / Delivery Lead (GDS) - SC Cleared** · We are on the lookout for a Delivery Manager to work in the Digital Development Team for a Government Department. · You'll be leading numerous software teams to ensure the delivery of products and services. Working in an a ...

  • Nigel Frank International

    Delivery Manager

    1 week ago

    Nigel Frank International London, United Kingdom

    **Delivery Manager** · **Fully remote** · This is your chance to work with a global cloud-based management company, with a system that connects businesses data together allowing them to make efficient decisions. They have a worldwide presence, recently acquiring a $15 million fun ...

  • City of Westminster

    Delivery Manager

    1 week ago

    City of Westminster London, United Kingdom

    _Are you an ambitious Project or Delivery Manager looking for a new challenge?_ · At **Westminster City Council** the diverse needs of our residents are at the heart of our ambitions for delivering high-quality services and improving the city. Starting with this focus on need, we ...

  • Venn Group

    Delivery Manager

    1 week ago

    Venn Group London, United Kingdom

    **Contract opportunity** · **Delivery Manager** · We are currently working with a fantastic organisation in London who are recruiting for a Delivery Manager to have oversight of numerous IT projects that are currently underway and to lead the Product team through their backlog. · ...

  • Pontoon

    Delivery Manager

    2 weeks ago

    Pontoon London, United Kingdom

    **Job Title: Delivery Manager** · **Duration: 6 months, extensions likely** · **Location: WHF / London** · **Salary: Competitive** · We are happy to be recruiting for one of our high-profile banking clients based in London. They are currently looking for a Delivery Manager who wi ...

  • Steria Recruitment

    Delivery Manager

    1 week ago

    Steria Recruitment London, United Kingdom

    ** CALLING ALL DELIVERY MANAGERS ** · (Contract) · (Inside IR35) · I am working with a client who are looking to bring on Delivery Manager with a keen eye for detecting problems. · Our client is built up of numerous interlinked teams who submit reports, if arises in one of the te ...

  • eFinancialCareers

    Delivery Manager

    2 weeks ago

    eFinancialCareers London, United Kingdom

    **Delivery Manager** · **Tasks**: · - Project Management experience in a fast-paced matrix organisation · - Work in a structured way at pace, employing relevant Business Change and Project Management methodologies · - Shape and own project plans and project management systems, ma ...

  • Lynx Recruitment Ltd

    Delivery Manager

    3 days ago

    Lynx Recruitment Ltd London, United Kingdom

    **Delivery Manager - London · - £70,000 - £80,000** · A Delivery Manager is required by an award-winning technology consultancy based in London paying up to £80,000 depending on experience. My client has a strong focus on Data Migrations and due to continued growth are now lookin ...

  • Lorien

    Delivery Manager

    2 days ago

    Lorien London, United Kingdom

    **Delivery Manager - Up to £850 INSIDE IR35** · - Contract · - Up to £850 INSIDE IR35 · - Hybrid working · My client, a global reinsurance giant are currently looking to expand their Digital Transformation division with the acquisition of a Delivery Manager. · **Key Responsibilit ...

  • Lorien

    IT Delivery Manager

    1 day ago

    Lorien London, United Kingdom

    My Client is a global law firm and are looking to recruit an IT delivery manager to support the progression of technology-based initiatives across the global firm. Examples include the introduction of new communications tools, security-based initiatives,onboarding of claims schem ...

  • Devonshire Hayes Recruitment Specialists Limited

    Service Delivery Manager

    3 weeks ago

    Devonshire Hayes Recruitment Specialists Limited London, United Kingdom

    The Role · Leading UK Financial Services client is seeking a Service Delivery Manager on a permanent basis. · The role holder will be expected to achieve a first-class performance from all claims and customer contact, through building strong business relationships with key stakeh ...

  • Revoco

    Service Delivery Manager

    1 week ago

    Revoco London, United Kingdom

    IT Service Delivery Manager (Retail and Digital) · London - Hybrid - Some travel within Europe · Competitive Salary plus Benefits · We are currently looking for an IT Service Delivery Manager for a fantastic new Retail client of ours with a presence in over 20 countries and over ...

  • eFinancialCareers

    Lead Delivery Manager

    3 weeks ago

    eFinancialCareers London, United Kingdom

    Join us as a Lead Delivery Manager · - This is an opportunity for a driven Delivery Manager to join us and deliver our goals on time, within budget and to the highest quality · - You'll be joining an innovative and inclusive culture where you'll have access to fantastic developme ...

  • Reed Secure

    Content Delivery Manager

    6 days ago

    Reed Secure London, United Kingdom

    Our mission is simpleto help the world love Mondays · Reed Secure are supporting a major government authority who are looking for a **Content Delivery Manager** · - **Pay rate - £500 per day ( ** Outside IR35 ) -** PAYE rate £384.45**: · - **Contract up to 31/03/2023 with the pot ...

  • Data Idols

    Data Delivery Manager

    1 week ago

    Data Idols London, United Kingdom

    **Data Delivery Manager** Data Idols are proud to be working with an iconic UK brand to assist them in hiring a Data Delivery Manager as they undertake a digital and data-driven journey that will transform the business. Data is at the heart of the organisation and forms a key par ...

  • Concept Resourcing

    Service Delivery Manager

    2 weeks ago

    Concept Resourcing London, United Kingdom

    Service Delivery Manager - Hybrid - London - South · - up to £55,000 + bonus - Service Delivery - Multiple Customers - MSP - Cloud Services - Cloud - Agile - Excel - Flexible - Customer Facing - Relationships - Service Reviews - Willing to travel · Concept resourcing have a new o ...