-
Service Manager
2 weeks ago
Octane Recruitment Leeds, United KingdomAftersales Manager / Service Manager vacancy - Car Dealership / Motor Trade · Location: Leeds · **Salary**: £45,000 plus bonus OTE £60,000 and a variety of company benefits including company car · We are currently recruiting for an experienced Aftersales Manager / Service Manager ...
-
Service Manager
1 week ago
SearchDATA Leeds, United Kingdom**Service Manager - Leeds - Up to £50K** · Do you enjoy creating and maintaining lasting relationships with your staff and clients? · SearchDATA is looking for a Service Manager to join a buzzing MSP based in Leeds. You'll be a vital member of the team - overseeing all Service De ...
-
IT Service Manager
1 week ago
Post Recruitment Ltd Leeds, United KingdomIT SERVICE MANAGER · £30,000 -£40,000 per annum plus on-call bonus (£240 per week) after passing probation** · 25 days holiday plus birthday off · Hours of work 9am-5pm Monday to Friday - 4 days on-site and 1 working from home · POST recruitment are proudly recruiting for a forwa ...
-
Interim Service Manager
2 weeks ago
NonStop Consulting Ltd Leeds, United KingdomWe are looking to speak with Service Managers that are available asap to jump on board in the voluntary sector. Have you always wanted to work for a charity? Now is your chance · This short term 8 months contract is a fantastic opportunity to hit the ground running in a Service M ...
-
Residential Service Manager
1 week ago
Voyage Care Ltd Leeds, United Kingdom Full timeRegistered Manager (Dual role) - Leeds - £39,000 per annum · Join Voyage Care and Feel Valued, we reward your dedication with: · • Wagestream – giving you the flexibility to draw upon up to 40% of your pay, as it is earned. · • Funded Blue Light Card – hundreds of discounts at hi ...
-
Deputy Service Manager
1 week ago
Voyage Care Ltd Leeds, United Kingdom Full timeDeputy Service Manager - Leeds- £13.39 p/h · Join Voyage Care and Feel Valued, we reward your dedication with: · • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) · • Premium overtime rates at an additional £1 per hour (Ts & Cs apply) · • Wagestream ...
-
Client Service Manager
1 day ago
Link Com Consulting Ltd Leeds, United Kingdom Full timeJob Title: Client Service Manager · Location: Leeds · Salary: £30,000 - £50,000 per year · Job Type: Permanent, Full Time. Monday-Friday - Minimum Hours: 09.00am pm · Job Description: · To facilitate growth by understanding clients' needs, establishing awareness of aligned servic ...
-
Service Delivery Manager
1 week ago
Equiniti Leeds, United Kingdom**Service Delivery Manager** · **Leeds Based** · **Excellent Benefits** · **Full-Time** · The Service Delivery Manager is a key role within the organisation and will be instrumental in building confidence in our clients' engagement with the company. Our clients increasingly occup ...
-
Central Services Manager
1 week ago
First Response Group Leeds, United KingdomThe successful Central Services Manager will lead and develop a team of customer service/control/tech and FM representatives to address customer challenges quickly, calmly, and confidently with service delivery as a priority. · **Main responsibilities**: · - Maintain a profession ...
-
Peripatetic Service Manager
8 hours ago
Qin Recruitment Ltd Leeds, United KingdomPosition: Peripatetic Service Manager · Location: Leeds, Hull & More · Role: Permanent · **Salary**: £40,000 - £50,000 per annum (plus 4k car allowance) · Hours: Flexible Working · **Our client is a charity that aims to improve the lives of people with brain injuries in the UK.** ...
-
HR Services Manager
8 hours ago
Nigel Wright Leeds, United Kingdom**The Opportunity** · In this newly created permanent role, you will be managing the People Services team of this renowned brand, whilst driving processes and systems, managing payroll and reward activity.Offering hybrid working, this is a rare opportunity to promote improvementa ...
-
Central Services Manager
4 days ago
Mainstay Recruitment Solutions LTD - Facilities Management Jobs Leeds, United Kingdom**Central Services Manager** · **Leeds** · **£35,000 - £45,000** · Mainstay are working alongside an award winning, multi-discipline service provider. Some disciplines being security, cleaning, grounds maintenance, facilities maintenance. · They are on the lookout for an experien ...
-
Customer Service Manager
1 week ago
Lucy Walker Recruitment Ltd Leeds, United Kingdom_Recruit, train and retain a skilled team of Customer Support agents_ · - _Align with the other regional managers for Customer Support to ensure that workflows and processes are smooth and efficient_ · - _Support delivery of cost savings identified in the budget planning by ensur ...
-
Service Delivery Manager
1 week ago
National Highways Leeds, United Kingdom Full timeService Delivery Manager - Digital Governance · Birmingham or Leeds - Hybrid · Your new role · As the Delivery Manager in the Digital Governance team in National Highways, you will administer the digital, data and technology investment approval process. You will play a key role i ...
-
Customer Service Team Manager
1 week ago
MERJE Ltd Leeds, United KingdomMonday-Sunday flexible 8am-8pm (1 weekend per month) · West Yorkshire · Are you an experienced Customer Service Team Manager? · Do you want to join an award winning business that is growing at a rapid pace with superb career advancement opportunities? · We are searching for exper ...
-
Assistant Resident Services Manager
1 week ago
PMR Leeds, United KingdomPMR are seeking an experienced Assistant Resident Services Manager to provide onsite customer service and lettings service to a residential development in Leeds. The Assistant Resident Services Manager will be the first point of contact for current residentsand potential applican ...
-
Customer Service Office Manager
8 hours ago
Page Personnel Secretarial & Business Support Leeds, United KingdomCustomer Service Office Manager · - FMCG / Chemical business · - Outskirts of Leeds - fully on site · - £40,000 - £45,000 · **Client Details** · Page Group are delighted to be working in partnership with a market leading manufacturer within the FMCG / Chemical sector who are look ...
-
Customer Service Team Manager
1 week ago
Blue Arrow Ltd Leeds, United KingdomOur client is passionate about truly listening to our customers to make banking more simple, personal, and fair. They are seeing some experienced Team Managers to support through their continued growth. · As a Financial Support Team Manager, you'll play a vital role in helping to ...
-
Head of Finance Management Services
1 day ago
WSP Leeds, United KingdomIn today's world it's important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. · When considering a career move it's vital to work for a business that is aligned to your values and goals, a place where ...
-
Customer Service Account Manager
1 week ago
Page Personnel Secretarial & Business Support Leeds, United Kingdom**Client Details** · **Description** · **Profile** · Have excellent communication skills both written and verbally · Have the ability to work in a fast paced environment · Have excellent computer skills including Microsoft Office and CRM systems · **Job Offer** · In return for yo ...
Technical Services Manager - Leeds, United Kingdom - Talion
Description
Who we areA Managed Security Service Provider (MSSP) with a wealth of experience gained in the Defence and Commercial sectors.
Our suite of services blends together best-in-breed technologies to provide real time 24×7 monitoring, triage, remediation, threat assessment, vulnerability management, and Professional Services to give our Clients absolute peace of mind that their critical environments are protected.
Our Security Operations Centre (SOC) delivers an array of services that provide our Customers with robust end-to-end cyber security protection, from monitoring services to threat relevant detection content, from leading threat intelligence to a Customer focus that enables us to become our Customers' trusted partner.
Role DescriptionTalion is looking for an individual to take responsibility for the delivery of several of our Managed Security Service contracts to ensure that we meet Client expectations whilst delivering in line with budget and quality standards.
They will act as the Client's key point of contact for the Service and as their advocate to the internal teams.
Our Technical Service Managers (TSM) produce Service performance reports, oversee incidents, problems and changes on the Service and provide escalation points for both our Clients and within the business as required.
They act on behalf of both parties to ensure smooth delivery of Services to contracted service levels, manage the costs to deliver them whilst continually working with all parties to find improvements to the Service.
They continuously add value to our Service and to the requirements of their Customers - this can take the form of expertise in Service Improvement, analysis of trends in the Services delivered, influencing improvements in the Services delivered, liaising with Customers to understand strategic direction, and identifying ways in which Talion can support them.
The successful candidate must be able to communicate effectively with a wide range of stakeholders, from board director to junior analyst, use influencing skills and a range of styles to ensure that our customers receive the high standard of service they expect.
This role will be based in Leeds however TSMs are expected to travel to Clients' sites on a regular basis.
Key ResponsibilitiesService Delivery and ReportingDelivery of services in accordance with agreed service levels and key performance indicators.Diagnosis of service problems, initiating actions to maintain or improve the levels of service.
Collaboration with the Customer at both technical and business levels to underpin the activities of sub-contractors or service provisioning teams.
Management of small enhancement projects utilising capabilities within the service team.Management of the handling of incidents, problems and change in their area of service.
Preparation of service delivery reports for presentation at regular service delivery reviews.
Interpretation of technical issues and translation of them into business issues and needs then initiation of actions to maintain or improve levels of service.
Monitoring of performance, collection of performance data and investigation of problems and trends.Resolution or escalation of problems, implementation of service improvement actions and programmes, management of these to agreed timelines and ownership of communication to both the Customer and internal management teams.
Provision of feedback on service portfolio components based on industry trends and service performance.Business DevelopmentDevelopment of relationship with Client service team and account managers to sell add-on enhancements and changes by becoming a trusted advisor, identification of opportunities and qualification of them then development of them in collaboration with the account manager.
Management of the design, estimation, approval, and implementation of Contract Change Requests to the service, drawing upon service architects where required.
SubcontractorInfluencing of subcontractors who deliver components of the service, whether those are external company providers or other parts of Talion.
Working with their management chain or manager of the subcontractor to ensure delivery of services to Customers.Maintaining relationships with parts of the Client organisation with which we have service dependencies.
Service ComplexityManagement of several medium complexity services or one/two high complexity service.
Management of a small team of TSMs who each have a portfolio of Customers consisting of less complex servicesQualifications and RequirementsITILv3 Foundation (required)Good understanding of latest infrastructure technologies and ability to translate them into service issues and solutions (required)Demonstrable ability to be productive autonomously and able to move forward without complete information, sometime under challenging time constraints (required)Leadership and influencing (required)Service Introduction and acceptance (required)PRINCE 2 Essentials (desired)Experience of Security Operations (desired)ITILv3 Expert (desired)Lifecycle Management especially Service Acceptance Gateways (desired)The ability to understand and interpret technical challenges to non-technical recipients (required)Basic understanding of networking technologies (required)Working knowledge of cloud technologies - Azure/AWS/GCP (desired)
Technical Services Manager professionals in Leeds
-
Ejueyitchie Omaesola
Architectural Technologist / 3D Visualization
-
Dominic Flood
Senior Manager - Employee Share Plans
-
Ana Muñoz
Finance
-
Dylan Elliott
Sales assistant
-
dola idowu
Technical business analyst
-
Luke Broadbent
• A security cleared passionate, dedicated Major Incident and Defect Manager who takes ownership of ...