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    Student Services Coordinator - Oxford, United Kingdom - EF Education First

    EF Education First
    EF Education First Oxford, United Kingdom

    5 days ago

    Default job background
    Temporary Full time
    Description

    Student Services Coordinator (Summer)

    Oxford

    Full Time/Fixed Term

    Are you looking to gain work experience in a multicultural environment? Would you enjoy providing top-notch customer service to young people from around the world? If so, explore this summer opportunity to join EF Education First as a Student Services Coordinator. Your chance to make a positive impact awaits

    EF Education First's mission is opening the world through education.

    A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

    When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

    Your Role

    Join EF's summer team inOxford as a Student Services Coordinator – a unique chance to enhance your customer service skills within an international setting. As the face of EF, you'll welcome students, create a vibrant atmosphere, and handle various tasks, making each day dynamic and rewarding. This role offers valuable experience across departments, paving the way for future opportunities within the company. Work closely with students and staff, honing communication and problem-solving skills.This role is a 4-12 week position running throughout June, July and August 2024, with potential for full time employment afterwards.

    Responsibilities

  • Processesincoming bookings, modifications, cancellations in line with EF's Golden Rules
  • Liaiseswith sales officesand other departmentsregardingenrolmentsto ensure entry and visa requirements are met, and school/accommodationcapacityisproperly managed
  • Coversreception duties on rotation with other staff
  • Dealswithgeneral dailystudent enquiries
  • Assistsstudents wishing to make course changes, encouraging upgrades and extensions, liaising with sales offices to obtain pricing
  • Arranges arrival transfers and liaises with airport reps and taxi companies
  • Assistswith direct sales enquiries showing prospective students around the school,providingquotationsand ensuring enquiries are followed up
  • Ensures reception area is kept clean, tidy & professionallooking at all times
  • Sharesthe emergency telephone rota with other staff

    • Requirements

  • Must be a team player that can lead from the front, be outgoing and have great attention to detail
  • Previous experience in a customer service environment, ideally working with young people
  • You should be passionate about customer service and providing quality
  • Ability to work under pressure and in a high paced environment
  • Legally able to work in the UK
  • Fluent in English
  • In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply

    • Why you will love EF Oxford

  • Continuous professional development for all staff
  • Work in a truly international environment
  • Regular social events
  • Ambition is nurtured and fast-tracked career enhancement opportunities are provided
  • Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
  • Global career opportunities
  • External trainings on safeguarding and mental health first aid
  • Subsidised catering outlets
  • Accommodation provided if necessary (in return for a few hours of residence duties a week)
  • Campus based minutes away from Oxford Brookes campus
  • World famous city full of life in the summer

    • What do our staff say?

  • "I love being exposed to different cultures and I get to practice other languages."
  • "I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff."
  • ''Lots of career development and professional experience, amazing friends and memories in different countries.''
  • ''Take all the opportunities EF gives to you, even if you think they "won't benefit you", you may be surprised''

    • EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

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