- Work closely with your enterprise customers to understand their business needs, helping them define their long term rollout strategy, success metrics and business impact
- Influence change within customers to drive adoption of best practices and successful change management methodologies, thereby deriving optimal utilization of the product
- Establish incredible rapport and trust with your customers
- Work directly with customer's HR, IT, Business and senior executive teams
- Collaborate with other departments within Gloat's company, e.g. Support, Implementation, Project Managers, Product.
- Influence your customers to adopt additional functionality and/or integrations, demonstrating the value it will bring to their organization
- Predict and forecast risk, problem solve and work independently
- In non Covid times, travel is expected to customer sites (approximately 1-2 a quarter) to lead multiple-day workshops or launch activities, speaking, presenting to and facilitating discussions with stakeholders from their HR, IT, leadership and more
- Meet and exceed quarterly targets or other targets defined by the business
- 5-7 years of experience in customer management role, with a focus on large enterprise companies (>25K employees)
- Experience working with enterprise SaaS or enterprise software solutions
- English at a native level
- Proven ability to communicate, present to, and influence key stakeholders at all levels of the organization
- Account management and customer facing experience
- Advanced problem-solving skills, verbal and written communication skills
- Excellent listening and negotiation abilities
- Data driven
- Understanding in HR software (HRIS, HCM, ATS, LMS/LXP, etc) -- advantage
-
Client Success Manager
1 day ago
Aspire London, United KingdomAre you are an experienced quantitative Research Manager looking for a change? Excited by the prospect of informing brand decisions for clients such as Coca-Cola & Rimmel London? As Client Success Manager for this modern research & insights company you willhave opportunities to i ...
-
Advisor Success manager
3 days ago
C&M Travel Recruitment London, United Kingdom Full timeAdvisor success manager - Required for this luxury tour operator. They are looking for someone to support and look after the 100 independent consultants with support of the team. Salary around £45,000 plus great benefits listed below. · Advisor success mangers duties · -Manage 10 ...
-
Customer Success Manager
10 hours ago
Edbury Daley London, United KingdomOur client is a global leader in Hospitality focused P2P software and they are looking to hire an outgoing and personable individual who can work with key clients to help them get the best out of their systems to improve their purchasing effectiveness. Someonewho understands cust ...
-
Client Success Manager
1 day ago
Pareto London, United KingdomPareto is the UK's largest and most successful graduate assessment, placement and training organisation. Market leaders in our field, we've pioneered an innovative approach and a unique philosophy toward sales recruitment, training and development. · We pride ourselves on going f ...
-
Customer Success Manager
3 days ago
Navis London, United Kingdom**Customer Success Manager** · **Whats in it for you?** · - 25 days annual leave · - Health Plan · - Life Assurance · - Flexible and Hybrid working · **Experience required**: · - Proven work experience as a Customer Success Manager or similar role · - Technical skills required, a ...
-
Client Success Manager
2 days ago
Round Pegs Recruitment London, United KingdomA fintech business that services the investment and wealth management industry is seeking a CRM/CSM to join their growing team. · The Client Success Manager will interface directly with manager research teams to get them started and continue to request and review fund due diligen ...
-
Customer Success Manager
2 days ago
Corporate Recruitment Solutions London, United KingdomHybrid working, Central London twice a week · **About the Customer Success Manager** · My client is a leading provider of Loyalty integration schemes. Being originally based in the US and seeing excellent growth over the UK Market in the last 10 years they are market leaders with ...
-
Remote Customer Success Manager
3 days ago
RecruitmentRevolution London, United KingdomAs a fast-growing SaaS company our customers are key to us, and we have some great names and advocates. We also have a culture whereby everyone's ideas are valuable and will be acted on if in the best interests of our people & customers. · We are looking for a superstar to become ...
-
German Customer Success Manager
1 day ago
Euro London London, United KingdomDo you speak German and have an interest in working for one of the fastest growing technology companies within the SaaS space? Then look no further as this is an amazing opportunity that is not to be missed · Joining this established SaaS company as a Customer Success Manager, yo ...
-
German Client Success Manager
1 day ago
Sphere Digital Recruitment London, United Kingdom**German Client Success Manager - Digital Marketing SaaS Platform** · **£40,000 - £45,000 plus 10% Bonus** · **London/Hybrid** · **The Company** · My client is one of the worlds leading eCommerce software solutions provider in the SaaS space. They work with brands and retailers t ...
-
French Customer Success Manager
2 days ago
Euro London London, United KingdomDo you speak French and are interested in a job in customer success in the charity sector? · I'm currently recruiting on behalf of a fundraising platform in the charity sector, who are looking for a French-speaking Customer Success Manager to work on a fully remote basis, with th ...
-
Sponsorship Sales Manager-b2b Successful
1 day ago
Oxygen People London, United Kingdom**Successful International Business** · **Sponsorship Sales Manager B2B** · We are devoted to creating and executing content driven B2B conferences for senior executives globally. We are an entrepreneurial business and a market leader in the conference field and have offices in N ...
-
Chrome Enterprise Customer Success Manager
10 hours ago
Career Moves Group London, United Kingdom**Chrome Enterprise Customer Success Manager** · **Location**:London (Hybrid) · **Length**:February 2023 for 11.5 months · **Rate**:£35.58 p/h · **Hours**:9am - 6pm · - Organize and manage the activities that lead to the outcomes of a project, what, who, when, and how. · - Adjust ...
-
eFinancialCareers London, United KingdomNEW JOB · **Reference · **12014 · **About our client** · We are looking for an experienced Investor Relations Manager to join one of Europe's fastest growing private equity growth funds. Our client is a leading growth and buy-out investor with an outstanding track record and a be ...
-
Customer Success Manager Remote
10 hours ago
Netpeak Software United KingdomRingostat наразі у пошуках Customer Success Manager , котрий допоможе нашим клієнтам у використанні сервісу :) · Ця посада технічна, та підійде, якщо в тебе вже є певні знання та ти шукаєш технічну роль в IT-компанії для подальшого розвитку та зросту. · Останні 1,5 року ми щоква ...
-
Strategic Customer Success Manager, EMEA
14 hours ago
Airtable London, United KingdomCe poste est basé à Londres et nécessitera votre présence au bureau 3 jours par semaine. · Nous vous prions de bien vouloir soumettre toutes les candidatures en anglais. · Chez Airtable, nous sommes passionnés par la création de logiciels accessibles à tous et l'autonomisation de ...
-
Blue Optima Verified Company London, United Kingdom Full time £30,000 - £80,000 per yearBlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. · Our technology is used by some o ...
-
Customer Success Manager
1 day ago
Henley Executive Ltd Twickenham, United Kingdom**Customer Success Manager** · **Twickenham** · **£35,000 - £38,000, OTE £60,000+** · We have an opportunity for aCustomer Success Managerto join a rapidly developingTechnology business nearTwickenham and become a valuable part of the Customer Success team. · Based in their offic ...
-
Success Manager
3 days ago
Northeastern University London London, United Kingdom Full time, PermanentPosition Overview · Location: Hybrid Role – Marble Quay, London & WFH (Flexible working options to be discussed at interview) · Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assis ...
-
Customer Success Manager
3 days ago
INTEC SELECT LIMITED Hounslow, United Kingdom**Customer Success Manager** · **Overview**: · Our client have a flexible approach to home working but will require weekly to their HQ's located in Heathrow. · - The main responsibility for this position will be to build and deliver proofs-of-concept to address specific business ...
Senior Enterprise Customer Success Manager - United Kingdom - Gloat
Description
Description
We're looking for an Enterprise Customer Success Manager (CSM) with a proven track record of successfully leading large enterprise customers (>25K employees) towards their desired outcomes. As an Enterprise CSM, you will be collaborating closely with our strategic enterprise customers, and supporting them in the deployment of Gloat's internal talent marketplace. In this role, you are expected to develop high-trust relationships with your customers, lead face to face workshops, and ensure your customers have a long term rollout strategy of Gloat Talent Marketplace for their organization. You will be partnering closely with other internal Gloat project members, such as the Project Manager, Technical Implementation, Support, Change & Enablement Consultants, and others. You will be measured on your customer's KPI results with the talent marketplace (adoption, hires, usage), will be expected to lead quarterly business reviews, and ultimately, ensure your customers' expand, renew and become reference-able
Skills Responsibilities