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    Logistics Coordinator - Birmingham, United Kingdom - Culture Group

    Culture Group
    Culture Group Birmingham, United Kingdom

    3 weeks ago

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    Description

    Job Title: Logistics Coordinator

    Company Overview:

    Pioneering force in electrifying transportation, committed to simplifying the transition to electric vehicles and enabling widespread adoption of electric travel.

    Our dedication to simplicity, value, and innovation drives our mission to make charging effortless, valuable, and future-forward.


    Role Summary:

    As a Logistics Coordinator, you will play a crucial role in facilitating seamless interactions between our customers and our EV charging solutions.

    Your primary responsibility is to oversee the booking process, ensuring efficiency and accuracy while delivering exceptional service to our clients.

    Prior experience in the EV industry is not required as comprehensive training will be provided.


    Key Responsibilities:

    Manage Logistics Process:
    Oversee the booking system, scheduling appointments and coordinating logistics to ensure smooth operations


    Customer Interaction:
    Respond to booking inquiries promptly and courteously via phone, email, and other communication channels


    Coordination:
    Collaborate with internal teams to allocate resources and fulfill booking requests efficiently


    Problem Resolution:
    Address booking issues or conflicts with a proactive and solution-oriented approach


    Data Management:
    Maintain accurate records of bookings, customer preferences, and service requests


    Feedback Collection:
    Gather feedback from customers to identify areas for improvement and enhance the booking experience


    Adherence to Brand Values:
    Uphold company values of simplicity, prioritisation, and continuous improvement in all interactions


    Qualifications and Experience:
    Previous experience in a customer service or administrative role, preferably in a fast-paced environment. Strong communication skills with the ability to interact effectively with customers and colleagues. Excellent organisational skills and attention to detail. Proficiency in using booking software or systems is advantageous. Ability to multitask and prioritise tasks effectively.


    Benefits:
    Competitive

    Salary: up to £28,000 per year Casual Dress Code Company Events Company Pension Cycle to Work Scheme Enhanced Maternity Leave Enhanced Paternity Leave On-site Gym Why Join Us? Be part of a transformative movement in the transportation industry. Work in a supportive and collaborative environment. Opportunities for professional growth and development. Enjoy a flexible and inclusive workspace with various lifestyle benefits.


    Schedule:
    Full-time, Monday to Friday Join us in driving forward the electric travel revolution. If you're ready to make a meaningful impact and be part of our dynamic team, submit your CV today and let's embark on this journey together #J-18808-Ljbffr
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