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    Customer Experience Coordinator - London, United Kingdom - BELFOR Property Restoration

    BELFOR Property Restoration
    BELFOR Property Restoration London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    South LondonFull-timePermanent

    Customer Experience Coordinator

    Who are we?

    We know what we're doing - BELFOR is the global market leader in damage restoration. Our base in Germany: at over 40 locations with more than 1,100 employees. We look forward to hearing from you - become a restorer too

    Your Tasks

  • Accurate data input into both BELFOR Systems, Xactware, Symbility and any other customer portals.
  • Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise
  • Book appointments for both reactive and planned works electricians and plumbers
  • Supporting customers with choosing their material choices for reinstatement works.
  • Interim invoicing for reinstatement works
  • Ensure SLA's are adhered to and highlighting any issues to the Regional Operational Manager where necessary.
  • To provide outstanding customer service always, remaining courteous and professional.
  • Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
  • Resolve customer queries and ensure any complaints are escalated to your Regional Operations Managers.
  • Understanding of all contracts you are responsible for.
  • Appointing and issuing purchase orders and communicating with suppliers as and when required.
  • Adhere to & ensure compliance with BELFOR Health & Safety, Environment &Quality procedures for your local branch
  • Flexibility to support across multiple contracts when required.
  • Manage on call Rota for the region, ensuring all holidays have coverage.
  • Attend training courses when requested
  • Flexibility with working hours to support the needs of the team and customer demand
  • Any reasonable management requests.

    • Your Profile

  • Strong communications skills both verbal and written.
  • All actions to be outcome driven
  • Good organisational skills and housekeeping
  • Team player and able to work on own initiative and self-motivation.
  • Customer service and administration experience

    • Our Offer

    28 days Annual Leave

    Annual Pay Review

    Employee Bonuses

    Retirement Pension Plan

    Life Insurance

    Health Cash Plan

    Employee Assistance Programme

    Induction and E Learnings

    Annual Flu vaccination

    Eye Test

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