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    ServiceNow Senior Administrator/Developer - Edinburgh, United Kingdom - Financial Conduct Authority

    Financial Conduct Authority
    Financial Conduct Authority Edinburgh, United Kingdom

    3 weeks ago

    Default job background
    Full time
    Description

    ServiceNow Senior Administrator/Developer

    Salary: National – ranging from £49,700 - £70,000 and London from £53,300 - £80,000 per annum

    Would you like an opportunity to be at the forefront of our ambition to be a data and technology driven regulator of the future?

    The team/department

    The ServiceNow Senior Administrator / Developer will be working within the ERP Product Group DevOps team within our Data Tech & Innovation division.

    The role will be collaborating with the ERP Product Group and key business owners and SMEs within the team.

    You will play the role of a senior developer in a team delivering improvements to our existing ServiceNow instance and business as usual operations. Additionally, the identification of new opportunities for leveraging the functionality offered in the latest versions of ServiceNow.

    What you will be doing

  • You will administer, configuring, customising, and integrating the platform while working in a DevOps operating model to ensure the instance is upgraded following the ServiceNow cadence and FCA road map
  • Supply creative solutions for customer requirements utilising the technology stack available within ServiceNow including JavaScript, Flows, Integration Hub and Workflows following the ServiceNow and ITIL best practices
  • Guiding other members in an Agile team with a strong focus on continuously delivering value to the customers while making sure that the Sprint goals and Product goals are achieved and is adhering to the Product Road map
  • Create and maintain documentation where necessary whilst mentoring the team
  • Participating in technical discussions with stakeholders alongside the Product owner and Technical Architects to develop and grasp the context of the requirements before implementing them
  • Provide BAU guidance for the platform alongside other team members in production releases

    • What you will get from the role

  • Exposure and a chance to upskill in various modules of ServiceNow including ITSM Pro, HR, SIR, Vulnerability Response, SecOps and ITOM discovery
  • Work in a fun and friendly agile team who are passionate about making a difference
  • An inclusive and diverse environment with opportunities to join the staff networks

    • Our competitive flexible benefits scheme gives you the opportunity to create a personalised benefits package, tailored to suit your lifecycle. You can use this allowance to purchase additional benefits such as dental or cycle to work or you have the option top up your base salary by taking this as cash.

    Core benefits that you will receive as standard are

  • 25 days holiday per year plus bank holidays
  • Private healthcare with Bupa
  • A non-contributory Pension of at least 8% of basic salary each month (there are several contribution levels that increase depending on your age – up to 12% a month once you reach age 35)
  • Life assurance of eight times your basic salary
  • Income protection

    • We support hybrid working which means you will be able to work from home up to 60% of the time over a month with the remainder of your time in one of our three office locations.

    The skills and experience you'll have

    Minimum

    We are a signatory to the Government's Disability Confident scheme. This means that we will offer an interview to disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

  • Proven experience in ServiceNow Administration and Development
  • Certified as a ServiceNow System Administrator
  • ITIL V3/V4 Foundation accreditation

    • Essential

  • Excellent command on the platform basics including ACLs, UI policies, Client scripts, UI actions, Business rules, Workflows, Flow Designer, Mid Server configuration and ServiceNow best practices
  • Strong experience in designing, building, and implementing solutions for the following modules: ITSM, CMDB, ITOM, HRSD, SIR and SecOps
  • Competent in various integration methods such as Data source, REST/SOAP APIs and Integration hub
  • Good knowledge of OOTB capabilities of ServiceNow and a hunger to keep yourself up to date with the developments in the ServiceNow world
  • Identify and implement the right solution using your knowledge of the capabilities of the platform
  • Ability to forge and maintain strong relationship with team members and stakeholders

    • About the FCA

    The FCA regulates the conduct of 50,000 firms in the UK to ensure our financial markets are honest, fair and competitive. We do this to make sure markets work well for individuals, businesses and the economy as a whole. For more information on what we do, our three-year strategy can be found here.

    The FCA's Values & Diversity

    Our ambition is to cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.

    The FCA is committed to achieving greater diversity across all levels of the organisations. Given this, we particularly welcome applications from women, disabled and minority ethnic candidates for our Senior Associate role.

    Flexible working

    We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can't promise to give you exactly what you want but we won't judge you for asking.

    Multi-location

    As part of the FCA's on-going commitment to develop our national presence, most of our vacancies are now open to working in our Edinburgh, Leeds, or London offices. This means that as part of the application process you will be able to select your preference of which office location you would like to work from.

    Useful information

    Applications for this role close at 23:59 on the 13th May 2024

    This role is graded as Senior Associate – Regulatory

    Got a question?

    If you are interested learning more about the role, please contact the following:

    For internal applicants, please contact Michael wood on k

    For external applicants, please contact Asha Gladis on k

    What to expect from our assessment and selection process

    The assessment process consists of a virtual screening conversation and if successful a competency and technical based interview.

    Application support

    We want to remove any possible barriers and are committed to providing a wide range of reasonable adjustments so that you can keep the focus on your conversations and be at your best.

    If you have an accessibility requirement, disability, or condition that means you might require changes to the recruitment process, please contact your recruiter to discuss this further. Our aim is to make your application as easy and comfortable as possible, and your recruiter will be happy to work with you to make any necessary arrangements where possible.

    Security Clearance/Vetting

    The successful candidate will hold or will be required to obtain Security Clearance (SC) level vetting.

    Please note that all applications must be submitted through our online portal, applications sent via email will not be accepted.

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