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    Senior Client Delivery Manager - London, United Kingdom - Jobs for Humanity

    Jobs for Humanity
    Jobs for Humanity London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Commerce/Business

    Travel Percentage :

    15 - 25%

    Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    About the Team

    You will be joining a highly motivated and driven team of people who work in the Omnichannel Payments sector. The team owns and manages end to end integration and implementation of Integrated/ Omnichannel Payments Solutions for Enterprise Merchants and Integrators. To achieve this requires agility and an ability to work creatively in an ever evolving and diverse payments landscape.

    What you will be doing

    You will provide dedicated Integration and Implementation support to the Enterprise Merchants and Integrators. To achieve this, you work closely with Merchants, Integrators, Product, Solution Consultations and Commercial teams to fully understand customer requirements and deliver projects on timely and effective manner.

    • Manage high profile customer and partner projects from the planning stage through to completion following clear and well-maintained project plans.
    • Establish Customer Delivery development priorities and identify roadblocks. Be the accountable party for quality, on-time delivery, and client satisfaction of Integrated/ Omnichannel products delivery.
    • Collaborate with the product and engineering organisations on requested product definition changes based on evolving customer needs. Work creatively with customers and colleagues to achieve and maintain market leading payment solutions.
    • Present project reports and updates to key stakeholders at monthly and quarterly business review meetings.
    • Act as an escalation point for the customer and colleagues, working with individuals/ teams internally and externally to resolve the incident and put in place measures to prevent reoccurrence.
    • Become a subject matter expert on Integrated/ Omnichannel Payments Solution. Maintain and share knowledge with the wider team by producing documentation and training sessions where required.
    • Have awareness of changing technical trends within the payment processing industry, scheme/ PCI compliance, mandates and their impacts on customer projects.
    • Assist the Implementation Director with recruitment, training plans, team and project review meetings and team documentations.
    • Take the ownership of various team OKRs (objective and Key Results), achieve the end goal and present to wider implementation team and the business.

    What you bring:

    Proven background in managing (multiple) projects & presenting.
    Senior level experience of working within a technical team/ role and handling complex customer technical integrations
    Senior level experience in business analysis and managing difficult conversations with customers.
    Solid experience in analysing complex situations and defining solutions.
    Senior level experience in managing relationships between internal and external stakeholders.
    Creative, strategic, and forward thinking with a great aptitude for problem solving.
    Highly organised with a good eye for detail.

    Added bonus if you have:

    Experience of managing Integrated/ Omnichannel payment solutions projects.
    Knowledge of Cloud Services, Salesforce, ITIL and Agile Methodology.
    Knowledge of APIs/ Java Environments/ SDK.
    Working knowledge of Operating Systems i.e. Windows, Linux, Android & iOS and Microsoft Office Applications.
    Multi-lingual, multi-cultural (French, German, Spanish, Italian).

    What we offer you

    A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
    The chance to work on some of the most challenging, relevant issues in financial services & technology.
    A fantastic range of benefits designed to help support your lifestyle and wellbeing
    A broad range of professional education and personal development opportunities.
    A work environment built on collaboration, flexibility and respect.
    A competitive salary and benefits.

    #LI-LG1

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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