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    Engagement Manager - United Kingdom - CM Group

    CM Group
    CM Group United Kingdom

    2 weeks ago

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    Description
    Engagement Manager, Professional Services page is loaded Engagement Manager, Professional Services
    Apply locations Remote, United Kingdom posted on Posted Yesterday job requisition id R1233

    The Company:
    Marigold helps brands foster customer relationships through the science and art of connection.

    Marigold Relationship Marketing is a suite of world-class martech solutions that help marketers create long term customer love and loyalty.

    Marigold's products address the Messaging, Loyalty and Experiences marketing offerings, to a customer base that is categorized in three segments:
    Enterprise, Professional and Commercial.

    The Engagement Manager (EM) will play a key role in managing and enhancing customer relationships, ensuring client satisfaction, and driving successful project delivery for your assigned client portfolio.

    The EM will be, with support from the Program Director, with assigned Project Managers and other key roles, responsible for overseeing the end to end engagement process, from initial client onboarding through to project completion and ongoing success.

    Oversee and manage the lifecycle of all projects within the assigned portfolio, including initiation, planning, monitoring, control and closure.

    Coordinate cross-functional teams, providing leadership, guidance, and support to ensure successful program execution.

    Monitor and track portfolio progress, identifying and addressing any issues or risks that may arise during the course of business.

    Control the budget and scope within the assigned portfolio, demonstrating strong PMO governance and change control processes.
    Support the development implementation of effective communication strategies to keep stakeholders informed about program status, risks, and changes.
    Manage portfolio level budgets, financial resources, and expenditures, ensuring efficient and cost-effective use of resources.
    Ensure project governance is consistently applied on all portfolio projects, including reporting and transparency.
    Serve as the primary point of contact for clients, building and maintaining strong relationships.
    Understand client requirements, objectives, and expectations to align project deliverables accordingly,
    Work closely with Marigold's Customer Success Managers to align engagement with broader adoption, success and contract renewals.
    Monitor project progress, identify potential risks, and implement mitigation strategies to ensure successful outcomes.

    Collaborate with the sales and marketing teams to develop proposals, participate in client presentations, and secure new business opportunities.

    build strong brand reputation within the portfolio through consistent delivery quality and reliability.

    Financial Performance; Risk and Issue Management; Identify, assess and mitigate risks and issues within the regional portfolio and the broader Marigold business.

    Success is measured by the effectiveness of the risk management process and the ability to promptly address these, minimizing their impact on the portfolio.


    Project Delivery:
    Timely and successful completion of projects within budget, meeting or exceeding client expectations.

    Contributing to revenue growth, and achieving targets, through the expansion of existing client relationships and helping to secure new business opportunities.


    Customer Success:
    Driving customer success metrics, including adoption rates, usage, and customer retention, working closely with the Customer Success team.

    Proven experience as an Engagement/Program/Project Manager (5+ Years) or similar client-facing role, in a software based consultancy (SaaS and Martech experience is beneficial).

    Project Management Professional (PMP) or Prince2 certification (or equivalent) is expected.

    A bachelor's or master's degree in a relevant field such as business administration, project management, engineering, or a related discipline is required.


    SaaS Software Expertise:
    Strong understanding of SaaS software delivery processes, project lifecycle, and related resource requirements.
    Proficiency in project management software and tools.

    If you have a question regarding our recruitment outreach, we welcome you to contact us at .Marigold's approach to Relationship Marketing stands alone in a world of one-size-fits all marketing technology companies.

    Our solutions are designed for your specific size, industry, and maturity, giving you the technology and expertise you need to grow the relationships that grow your business, from customer acquisition to engagement to loyalty.

    Great marketing isn't just about conversion, but true connection.

    Learn why 40,000 businesses around the world trust Marigold to be the firm foundation they need to help relationships take root.

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